Accessing a remote desktop to view and manage devices

WhatsUp Gold provides a right-click menu link to the Remote Desktop/Terminal Services client that allows you to connect to devices remotely. If the client is installed on the WhatsUp Gold computer, and the Remote Desktop/Terminal Services is installed and activated on the device you want to connect to, you are prompted for the user name and password for that device.

This application allows you to access and troubleshoot device and monitor issues that WhatsUp Gold identifies.

Note: Remote desktop access is browser dependent, some web browsers do not support this feature. For more information about the remote desktop feature, see the help for the remote desktop client.

To connect to a remote desktop:

1. From the WhatsUp Gold web interface, click the Devices tab, then click Devices.
2. From the Details or Map View, right-click a device, then click Remote Desktop. The Remote Desktop Connection dialog appears.
3. Log into the remote device to manage as needed.

See Also Learning about devices Adding a single new device to WhatsUp Gold Setting Advanced device discovery settings Changing a device name Changing a device IP address Adding additional network interfaces to a device Adding notes to a device Using device types Refreshing device details Copying a device Moving a device Deleting a device Cloning a device Polling overview Dependencies overview Using Acknowledgments Configuring multiple devices with the Bulk Field Change feature Understanding Web Alarms