Adding and editing a Service Restart Action

After you configure this Action, you can start or stop a Windows service when another device or monitor experiences a state change. In order for the Service Restart Action to work:

• Both the WhatsUp Gold computer and the target device (where the Windows service is to restart) must have identical user accounts.
• The Ipswitch WhatsUp Engine service needs to log on as a user account that belongs to the administrators group and that exists on the target machine.

To set up the service restart action:

1. Click Windows Control Panel > Administrative Tools > Services. Right click Ipswitch WhatsUp Engine, then select Properties.
2. Click the Log On tab, select Log on as: This account, then type the user name and password.

   Important: If the service that is to be stopped or started by the action is running on a Windows XP machine, then the machine requires the following settings.

   • Set Local Security settings. Click Local Security Settings > Local Policies > Security Options > Network Access: Sharing and security model for local accounts > Classic - local users authenticate as themselves.
3. In the Action Library, in the Service Restart action properties, complete the appropriate information:
   • Name. Type a name of the action. This displays in the Action Library.
   • Description. Type a short description for the action. This displays in the Action Library along with the entry Name.
   • Host. Click the browse button to select the desired host from your Network Neighborhood.
   • User name (domain\username). Type a user login to use with this monitor. In order to monitor the service on another machine, the WinEvent monitor has to be configured with the correct user name and password and a user account that belongs to the administrators group on the remote machine. If a domain account is used, then the expected user name is domain\user. If the device is on a workgroup, there are two possible user names: workgroup name\user or machine name\user. No user name and password is needed for local services (services on the machine where WhatsUp Gold is running).
   • Password. Type the password for the login used above.

     To monitor Windows services on a XP machine with an account that has empty password, the XP Local Security Settings might have to be modified:

     From Administrative tools > Local Security Settings, select Security Settings > Local Policies > Security Options. Next, right click on Account: Limit local account use of blank passwords to console logon only, then click Properties, and select Disable.

   • Service. Click the browse (...) button to select the desired service associated with your host.
   • Command. Use the list box to select either Start or Stop, depending on whether you want the associated alert to Start or Stop the service you have selected.

Tip: To check the status of an action, or to cancel an action, on the console go to Tools > Running Actions.

See Also Configuring an action Adding and editing an Active Script Action Adding and editing a Beeper Action Adding and editing a Log to Text File Action Adding and editing a Pager Action Adding and editing a Program Action Adding and editing a SMS Action Adding and editing a SMS Direct Action Adding and editing a SSH Action Adding and editing a Syslog Action Adding and editing a Text-To-Speech Action Adding and Editing a VMware Action Using the Email Action Adding and editing a SNMP Set Action Adding and editing a Sound Action Adding and Editing a Web Alarm Action Adding and Editing a Windows Event Log Action Using the WinPopup Action