Adding and editing a SMS Direct Action

SMS direct messages are similar to SMS messages, except a phone line is not required. Instead, messages are sent directly to a cell phone, or other texting capable device, via a GSM modem. If the receiving phone is not active or is out of range when a SMS message is sent, messages are received when the phone is turned on. SMS messages are listed in the WhatsUp Gold Action log.

Required for SMS Direct Actions

You need several items in order to use the SMS Direct Action:

• GSM modem to connect to the WhatsUp machine
• SIM card for the GSM modem
• Cell service/signal in the room in which the WhatsUp machine and GSM modem reside

To add or edit a SMS direct action:

1. Access the Action Library.
2. Click New to create a new SMS direct action or from the list of current actions, select the action you want to change, and then click Edit.
3. Type or select the appropriate information in the following fields.
   • Name. Type a name for the action. This name displays in the Action Library.
   • Description. Type a short description. This description displays next to the action in the Action Library.
   • Phone number. Type the cell phone number(s) of the intended SMS message recipients. You can enter multiple phone numbers, separated by a comma. For example: 555-555-5555, 55 555 55 55 55, (555) 555 5555

   Note: All non-numeric characters, other than the comma, such as "-" and ".", are ignored.

   There is a 2,000 character limit in this field, so you can enter many numbers.

   • COM Port. Select the COM port you want to use with this notification.

   Note: The list displays all ports associated with the GSM modem, including virtual and hard-wired, serial ports. You must select the port that is assigned to the modem in the Windows Device Manager.

   The New/Edit SMS Direct Action dialog contains two tabs. Select a tab to configure message settings.

   • The Message tab contains options pertaining to the message sent as the result of an active or passive monitor.

     Type a text message, plus any desired percent variable codes. If you use percent variables, the character count is greatly increased.

   Note: If the message exceeds 140 characters, the message may be broken into up to three parts and is sent as separate messages ("1 of 3", "1 of 2", etc.), each message containing up to 140 characters, for a total of up to 420 characters. Spaces are included in the character count.

   • The Alert Center Message tab contains options pertaining to the message that is to be sent from an WhatsUp Gold Alert Center notification.

     Type a text message, plus any desired percent variable codes. If you use percent variables, the character count is greatly increased.

   Tip: To enter Alert Center percent variables, right click inside the message box.

   Note: If the message exceeds 140 characters, the message may be broken into up to three parts and is sent as separate messages ("1 of 3", "1 of 2", etc.), each message containing up to 140 characters, for a total of up to 420 characters. Spaces are included in the character count.

4. Click OK to save changes.

See Also Configuring an action Adding and editing an Active Script Action Adding and editing a Beeper Action Adding and editing a Log to Text File Action Adding and editing a Pager Action Adding and editing a Program Action Adding and editing a SMS Action Adding and editing a SSH Action Adding and editing a Syslog Action Adding and editing a Text-To-Speech Action Adding and Editing a VMware Action Using the Email Action Adding and editing a SNMP Set Action Adding and editing a Sound Action Adding and editing a Service Restart Action Adding and Editing a Web Alarm Action Adding and Editing a Windows Event Log Action Using the WinPopup Action