User Properties

How to get here

Use the User Properties to change a user's settings, such as: user password, user ID, maximum mailbox size and maximum number of mailbox messages, add user to Collaboration, and change other user mailbox properties.

• Domain Name (Official Host Name or OHN). The current domain name used to address mail to the users on the mail domain is displayed. For example, company.com is the domain name in the address john.public@company.com.
• Domain Name(OHN). This clickable link displays only for existing users. This link will take you to the Domain Properties page.

• Username. Enter a unique user ID (user name) for the e-mail account. User IDs are limited in length to 1 to 30 characters and must be created from alphanumeric characters. The User ID cannot include spaces and must be a unique name within the domain you are adding the user to.

• Full Name. Enter the user’s First Name and Last Name.

  Note: Updating the Full Name within the Web Client will create a Display Name within the users "WebClientSettings.config" file, and will not update the Web or Console Administration Full Name. Once a Display Name has been created in the "WebClientSettings.config" file, updates from the Web or Console Administration will no longer update the Web Client Full Name. See User Impersonation for updating a user's Web Client Full Name.

• Reply To Address. Enter an e-mail address that you want to have IMail Server automatically use as your Reply To mail address. You can leave this text box empty to let recipients of this user’s messages reply to the User ID you entered. You can also enter an e-mail address that omits the domain name, if you are sure the rest of the address is a fully qualified domain name. For example, if the complete e-mail address is Stephanie@mail.ipswitch.com, you can enter Stephanie@ipswitch.com.
• Forwarding Address. Enter an e-mail address that you want to have IMail Server automatically forward a user's mail to.

  Example 1: To forward messages to another mailbox besides INBOX by entering the forwarding address as "yourUserID-othermailbox@domainname.com".

  Example 2: To forward e-mail to another mailbox and also keep a copy in the original mailbox by preceding the e-mail address with ".," allowing no spaces in between. ".,userid@domainname.com"

• Maximum Mailbox Size. (0 is default value) Enter the default maximum size (in bytes, KB, MB, or GB) of all the mailboxes in each user account. If the user's Maximum Mailbox Size is zero, the defaults for the e-mail domain are applied to the user. If the domain's default is also zero, the Maximum Mailbox Size for the user is unlimited. If a new message will cause the total size of all mailboxes in a user's account to exceed the Maximum Mailbox Size value, the mail is returned to the sender.

  When the Maximum Mailbox Size value is non-zero, it will override the e-mail domain's default settings. In this case, the 0 value is no longer unlimited for the domain default settings.

  The following will occur when a users mailbox is over the Max Mailbox Size:

  • All new incoming mail will no longer be received, they will get bounced.
  • New messages can still be sent.
  • Other users sending messages to a users full mailbox will receive a postmaster message stating the user's mailbox is exceeding the allowed limit.
  • When users mailbox is below the Max Mailbox Size, it will begin receiving mail again.
• Maximum Mailbox Messages. (0 is default value) Enter the default maximum number of messages allowed in each user account. If the user's Maximum Mailbox Messages is zero, the defaults for the e-mail domain are applied to the user. If the domain's default is also zero, the Maximum Mailbox Messages for the user is unlimited.

  When the Maximum Mailbox Messages value is non- zero, it will override the e-mail domain's default settings. In this case, the 0 value is no longer unlimited for the domain default settings.

  Note: If the Max Mailbox Messages option is set to 5, and the user's main mailbox already has five messages stored, then the next message sent to the user's main mailbox is bounced. However, if the next message is sent to a sub-mailbox instead, the message is delivered as long as there are less than five messages currently stored in the sub-mailbox.

• Default Message Encoding. Default message encoding used for sending messages. Default setting is Unicode (UTF-8).
  • Unicode (UTF-8).  Choose this character set for multi-language mail. In IMail, this includes English, Chinese Simplified, Chinese Traditional, French, German, Italian, Japanese, or Spanish.  
  • English (US-ASCII). For composing e-mail for English-speaking readers, based on the English alphabet.
  • Western European (ISO-8859-15). For composing e-mail in French, Italian, German, or Spanish.
  • Chinese Traditional (BIG5). For composing e-mail in traditional Chinese.
  • Chinese Simplified (GB2312). For composing e-mail in simplified Chinese.
  • Japanese (ISO-2022-JP). For composing e-mail in Japanese.

• Last Login. Date and timestamp the user's account was last accessed.
• Password Expires. Displays only when password expiration is enabled. Date and timestamp the user's account will expire and require a password change. Displays in red once the user's account has expired.

  Note: For visibility, the User Properties page will display user's with expired passwords in "red", and on the User List page the user's icon will display as a "Ghost icon".

User Options

• Enable Password Change (selected by default). Select to let the user change his/her password in the Web Client.

  Note: Unchecking this feature will disable "Require Password Change in Web Client" and enable "Password Never Expires".

• Password Never Expires. (Not selected by default). Select this checkbox to override the domain level Password Expiration setting, allowing the specified user to never be required to change their password.

  Note: This setting is active only when the domain level Password Expiration is enabled.

  Tip: Password Never Expires will become enabled when "Enable Password Change" is not checked. Not allowing a user to make a password change in effect also forces the password to never expire.

• Require Password Change in Web Client (Not selected by default). This setting when set will require the user to change their password upon the next login.

  Note: The system will automatically uncheck this feature, once the user has changed their password.

  Tip: Require Password Change in Web Client will become disabled when "Enable Password Change" is not checked. Not allowing a user to make a password change in effect also disallows a user to be required to make a password change.

• Account Enabled (selected by default). Select to let the user use the e-mail account remotely through POP3 or IMAP4. You can clear this option to disable the account without changing the user's password or removing him/her from the domain.

• Access Information Services (selected by default). Select to make the user's LDAP information available in the LDAP database. When checked Managed Public Contacts will also create a contact for this user.

  Caution: Clearing the Access Information Services check box permanently deletes the user's information from the LDAP database and prevents distribution of user information via the IMail LDAP service. There is currently no method available to hide information within an OpenLDAP database, except to use this option to clear user information. If you want to show LDAP information for this user after clearing this option, you must add the LDAP information back into the user information.  

• Access LDAP Attributes (selected by default). Select to let the user modify his/her LDAP attributes (name, address, organization, etc.).

• Enable Personal Information Management. Enables the use of Calendaring, Notes and Tasks for the specified user.

  Important: "iclient.config" can control the access of the above tools on a system wide basis only.

  Example:

  To enable Calendaring, and disable Notes and Tasks. The domain level or user level Personal Information Management must be enabled, then modify the following keys in "iclient.config":

  <add value="true" Key="EnableAppointments"/>

  <add value="true" Key="EnableMeetingRequests"/>

  <add value="false" Key="EnableNotes"/>

  <add value="false" Key="EnableTasks"/>

• Enable Archiving. This check box allows the IMail Administrator the control to enable/disable specific users for message archiving.

  Tip: The System Setting and Domain Archiving must be enabled for Mail-box Based Archiving for user-level Archiving to be disabled/enabled.

  Tip: For existing domains with users requiring disabling/enabling for archiving, use the Console Administrator bulk-edit feature. Simply select necessary users on the Users page, and click edit. Any modifications made will update only the selected users.

  Note: Disabling Archiving at the domain-level will override all user-level settings.

• Enable Ipswitch Instant Messaging. (Only present if Ipswitch Instant Messaging is installed). Select to let the user have access to Instant Messaging. Clear the check box to disable the user's access.

• Enable Web Access. Set by default. Select this feature to allow a user access to the Web Client.

• Web Account Suspended. Automatically becomes enabled if a user's web access becomes suspended from the settings set in the Domain Properties > User Login Settings. To re-enable web access web access for the user Account Suspended must be manually unchecked.

  Note:This feature is controlled on a per domain basis in Domain Properties under User Login Settings.

• Enable Microsoft Exchange ActiveSync. Not checked by default. Available for use only with a valid Microsoft Exchange ActiveSync® license. This setting allows a user with a mobile device to synchronize their web client information for e-mail, contacts, calendars, tasks and notes.

  Outlook synchronization is also capable, but requires installing the IMail Collaboration Client. This enables synchronizing e-mail, contacts, calendars, tasks and notes with mobile devices.

  See the Mobile Synchronization Setup for more client help.

  Note: Disabling Microsoft Exchange ActiveSync at the User Property Level will disable synchronization for only the specified user.

  Tip: For a single user to begin using Microsoft Exchange ActiveSync® there are 3 levels that require Microsoft Exchange ActiveSync® to be enabled: 1) System level, 2) Domain level (see Domain Properties) and 3) the User level (See User Properties).

• List Administrator Permissions (not checked default). Select to let a user add, modify, or delete any list server mailing list on the mail domain(s) he or she has List Administrator permissions to.
• Domain Administrator Permissions (not checked default). Select to let a user add, modify, or delete users and aliases (except program aliases) on the mail domain (host) he or she has domain administrator permission to.
• System Administrator Permissions (not checked default). Select to let a user have full administration capabilities with all IMail features and options. System Administrators have Domain Administrator and List Administrator permissions.

• Reset Web Lockouts [button]. A time limit is set when a user is locked out before being suspended. Clicking this button will reset the user allowing the user to resume without waiting. This initial lockout limit is configurable within the "IClient.config" file under Login Lockout Settings.

Resource Account

Select to designate this account as a Resource that will respond to meeting requests sent to it. Meeting requests will be accepted or declined if the meeting request does not conflict with any previously accepted meeting requests. You can optionally share Resource Account Calendars with all users on the domain by enabling Share Resource Account Calendar Folders in the Managed Public Contacts settings.

Warning: This option should only be enabled for accounts that are designated as a shared resource (Meeting room, projector, etc..). Enabling this option on an account will result in deletion of mailbox data as items are processed. This option cannot be enabled if there are any messages in the accounts' Inbox.

Using Resource Accounts

Hacked Account Mail Regulator

Note: Set the Alert Address and the Database type Located at System > Hacked Account Mail Regulator before enabling Hacked Account Mail Regulator settings.

• Status. (Set to Use Domain Settings by Default) Select one of the following options. See Examples.
  • Enabled. The specified user will be enabled, allowing the IMail Administrator to create Hacked Account Mail Regulator limits for the specified user.
  • Disabled. The specified user will be disabled allowing unlimited mail to be sent.
  • Use Domain Settings. (Default Setting) The specified user will use the Hacked Account Mail Regulator settings that are set at the Domain level.
  • Use System Settings. The specified user will use the Hacked Account Mail Regulator settings that are set at the System level.

• Interval. (Set to 1 Day by Default) Once Hacked Account Mail Regulator (HAMR) has been enabled this interval can be set by day, hours or minutes, depending on the IMail Administrators needs. See Examples.
• Message Limit. (Set to 5000 by Default) This limit is the number of messages allowed to be sent within the interval set above. See Examples.
• Action To Take. (Set to Throttle by Default)
  • Disable Account. Selecting this option will completely disable the account. The message being sent that triggers this action will receive a 550 error and will not send. The account will no longer be user accessible and will require an IMail Administrator to re-activate the users account.
  • Throttle Messages. (Selected by Default) Once the message limit has be triggered, messages being sent out will received a 450 and will warn the user that the message limit has been met and to wait and try again later. This option will stop any messages from being sent until the set interval has been met, allowing messages to be sent.
  • Alert Administrator. (Not set by Default) Check this box to send a message to signal a user has been disabled or throttled due to the max message count being exceeded.

    Note: Email sent to the Alert Administrator for throttling will only be sent once per interval setting.

    Tip: This option requires a valid email address to become available for use.

• Reset Message Counters[button]. Clicking this button will initialize the specified user account's Message Counts, allowing the user to send messages again.

  Tip: Resetting the Message Counters will not re-activate a disabled user's account. The System Administrator will need to check the Account Enabled checkbox to re-activate the user's account.

Lists and Groups Aliases

• Lists. Select the available domain's list(s) from the list box to which the user wants to subscribe.
• Group Aliases. Select the available domain's group alias(es) from the list box to which the user wants to belong.

(Add to). Select row and click to add.

(Remove from). Select row from user text box and click to remove.

(Add All). Click to add all rows to users text box.

(Remove All). Click to remove all rows from users text box.

Change Password

Depending on the Domain Setting for User Login Settings > Password Strength which controls the complexity of user passwords. Dialog will display the password strength required when modifying.

• Password. Enter a new password. Passwords are limited in length to 3 to 30 alphanumeric characters and cannot include asterisks.
• Confirm Password. Enter the user password a second time to confirm the password.

Specify Corresponding Collaboration User

• Specify Corresponding Collaboration User. To point a user to an alternate Collaboration Login Name than the set default.

  Note: Leaving the Corresponding Collaboration User blank will allow the default Collaboration User to be used.

Save. Click to save your settings.

Related Topics

Adding a IMail User

Adding Users Using Adduser.exe

Default User Settings

User Utilities