Contents

WhatsUp Gold Overview Welcome to Ipswitch WhatsUp Gold v12.3.1 WhatsUp Gold editions New in v12 Finding more information and updates Sending feedback Gathering and Viewing Network Data Gathering network data Viewing network data Installing and Configuring WhatsUp Gold System requirements Installation notes Installing WhatsUp Gold Installing WhatsUp Gold using Microsoft® SQL Server® 2005 Express Edition Installing WhatsUp Gold using an existing Microsoft SQL Server Upgrading Activating WhatsUp Gold for new or upgraded licenses About the Task Tray and Desktop Actions icons Configuring the database Configuring the web server Stopping and starting the internal web server About the default SSL certificates Using IIS on Windows XP or Windows 2003 Using IIS on Windows Vista Using IIS on Windows Server 2008 Using Device Discovery About device count limits About Device Discovery Using the Device Discovery wizard About Device Discovery scan types Using Device Discovery wizard SNMP SmartScan option Example: discovering devices Adding a single device manually Example: manually adding a device to a device group Example: clicking and dragging a device to a device group About Active Discovery Using the WhatsUp Gold Console About the console Using the WhatsUp Gold console menus The File menu The Edit menu The View menu The Arrange menu The Configure menu The Tools menu The Reports menu The Window menu The Help menu Organizing Devices, Device Groups, and Maps with drag-and-drop About the Device View About device icons About the Map View Organizing device layout and views Adding annotations to a map About link lines Using attached lines Using the WhatsUp Gold Web Interface Accessing the web interface About the WhatsUp Gold web interface About the GO menu About the Home tab About the Devices tab About the Reports tab Managing Users About user accounts Creating and modifying user accounts About user rights About group access rights Enabling group access rights Assigning group access rights Propagating group access rights to subgroups Determining the highest right Understanding group access rights and user access right About group access rights and users' home groups About group access rights and dynamic device groups Managing Devices Device overview About the Device View Learning about the Device Properties About General Device Properties About Device Property Performance Monitors About Active Monitor Device Properties About Passive Monitor Device Properties About Device Property Actions About Device Property Credentials About Device Property Polling About Device Property Notes About Device Property Menus About Device Property Custom Links About Device Property Attributes Adding a new device Adding additional network interfaces to a device Adding attributes to a device Adding notes to a device Changing a device IP address Changing a device name Selecting Device Types Configuring Device Types Changing Device Types Using Acknowledgements Acknowledging a State Change Editing multiple devices with Bulk Field Change Using Credentials Creating Custom Context menus Using Device Groups About device groups Creating device groups About Dynamic Groups Dynamic Group Examples Building Dynamic Groups About Polling Polling overview Changing how you poll devices Using Maintenance mode Setting how often your devices are polled Stopping and starting polling Stopping and starting polling on a monitor Dependencies overview Setting Dependencies Viewing Dependencies IPX support Using Actions Actions overview About action strategies About the Action Library About Web Alarms Configuring an action Creating a Beeper Action Creating a Pager Action Creating an Email Action Creating an SMS Action Creating an SMS Direct Action Creating a WinPopup Action Creating a Syslog Action Creating a Text-to-Speech Action Creating a Program Action Creating an Active Script Action Creating a Web Alarm Action Creating a Service Restart Action Testing an action Deleting an action Assigning an action to a device Creating a Blackout Period Percent Variables About action policies Creating an action policy Editing Action Policies Implicit Action Policy Example: getting an Email alert when the Web server fails Using Active Monitors Active monitors overview About the Active Monitor Library Supported active monitors Assigning active monitors Assigning an action to a monitor Deleting active monitors Group and Device active monitor reports Example: monitoring network printer toner levels Expression Editor Script Syntax Script Syntax: Expect=Keyword Script Syntax: Flow Control Keywords Script Syntax: Send=Keyword Script Syntax: SimpleExpect Keyword Send to disconnect examples Regular Expression syntax Text string example Using Telnet to determine "Expect on Connect" string Using the Active Script Monitor Using the Active Script Monitor context object Examples: Active Script Monitor context code Using premium active monitors Monitoring a Microsoft Exchange Server How to get started using the Exchange Monitor Configuring an Exchange Monitor Exchange parameters Exchange services Example: Exchange Server monitor Monitoring Microsoft SQL Server How to get started using SQL Server Monitor Configuring an SQL Server Monitor SQL Server Parameters SQL Server Services Example: SQL Server Monitor Monitoring WMI-enabled applications How to use WMI Monitors Configuring a WMI Monitor Example: WMI Monitor Monitoring Mail Servers Configuring an Email Active Monitor Example: Email Monitor Using Passive Monitors Passive monitors overview Assigning passive monitors Configuring Passive Monitor Listeners About the Passive Monitor Library Group and device passive monitor reports Receiving SNMP traps Using Performance Monitors Performance Monitor overview About the Performance Monitor Library Configuring and enabling Performance Monitors Enabling SNMP on Windows devices Adding monitors to the Performance Monitor Library About performance reporting Custom Peformance Monitors Example: monitoring router bandwidth Example: troubleshooting a slow network connection Monitoring Performance Data in Real Time About Real-Time Data features Using InstantInfo popups Disabling InstantInfo popups Using Network Tools to view real-time data About the Web Task Manager About the Web Performance Monitor Using Split Second Graph Workspace Reports Using the Performance Monitor workspace report Viewing Real-time Data in Full Reports Using Active Discovery About Active Discovery Configuring Active Discovery Example: configuring Active Discovery Enabling and disabling an Active Discovery task Testing Active Discovery tasks Using Maps Using the Map View About the Map View Using map display options Using Arrange options Organizing devices Using device types Using grid properties Grouping objects Locking the position of map objects Mapping fonts Organizing devices Using link lines Using attached lines About connecting links About unconnected links Showing unconnected links Creating connected link lines Using the Program Options Changing the date and time format Changing how long report data is stored Changing the device state colors or icons Changing clock/regional preferences Using Full Reports Learning about full reports About System Reports About Group Reports About Device Reports List of full reports About report refresh intervals Printing, exporting, and saving full reports Report column sizing and sorting Changing the report date range Adding a report to your list of favorites Using Recurring Reports Configuring Recurring Reports Testing Recurring Reports Understanding and Using Workspaces Learning about workspaces About types of workspaces About the Home Workspace About the Device Status workspace About the Top 10 workspace Managing Workspace Views Navigating workspace views About workspace content Adding workspace reports to a workspace view Using Workspace Reports Learning about workspace reports List of workspace reports About the workspace report menu Configuring a workspace report Moving workspace reports within a workspace view Device Group Mini Status workspace report Using SNMP Features SNMP overview Monitoring an SNMP Service About the SNMP Agent or Manager About the SNMP Management Information Base (MIB) About SNMP Object Names and Identifiers Using the SNMP MIB Manager Using the SNMP MIB Manager to troubleshoot MIB files About the SNMP operations Using a custom name for SNMP device interfaces Configuring a custom name (ifAlias) for an SNMP device interface About SNMP Security Using the Trap Definition Import Tool Using Network Tools About Network Tools Using the Ping tool Using the Traceroute tool Using the Lookup tool Using the Telnet tool Using the SNMP MIB Walker Using the SNMP MIB Explorer Using the MAC Address Tool Using the Diagnostic Tool Using the Web Performance Monitor Using the Web Task Manager Using the Web Task Manager - Process tab Using the Web Task Manager - Performance tab Using the Web Task Manager - Interfaces tab Troubleshooting and Maintenance Troubleshooting your network Maintaining the Database Using the database backup and restore backup utility About the database tools Database Performance Tool Database Tools Table Maintenance Recovering from a "Version Mismatch" error Task Tray Application fails on Windows Vista Connecting to a Remote Desktop WhatsUp Gold engine message Troubleshooting SNMP and WMI connections Re-enabling the Telnet protocol handler Passive Monitor payload limitation Restarting the WhatsUp Gold services from the command line Recommended SMS modems and troubleshooting tips Uninstalling Ipswitch WhatsUp Gold v12 About the Dashboard Screen Manager Ipswitch Dashboard Screen Manager overview How does the Dashboard Screen Manager work? Installing the Dashboard Screen Manager Opening the Dashboard Screen Manager Configuring a Dashboard Screen Manager playlist Using WhatsUp Gold Distributed and MSP Edition About WhatsUp Gold Distributed and MSP Edition About the Distributed and MSP Edition reporting capabilities System requirements Installing Central and Remote Sites Installing Central and Remote Sites Step 1: Installing the WhatsUp Gold Central Site Changing the Central Site configuration settings Step 2: Configuring the firewall for Remote Site connections Step 3: Installing the WhatsUp Gold Remote Site Changing the Remote Site configuration settings Step 4: Using Reports for WhatsUp Gold Distributed and MSP Edition Workspace Reports: learning about the Central/Remote Workspace Reports Adding Remote/Central workspace reports to your Home Workspace Using the Remote/Central workspace reports Moving and removing Remote/Central workspace reports Managing Workspace Views Full Reports: learning about the Central/Remote Full Reports Using the Remote Site full reports Step 5: Using the Ipswitch Dashboard Screen Manager application Creating and modifying user accounts Using the SNMP API CoreAsp.SnmpRqst CoreAsp.ComResult CoreAsp.ComSnmpResponse Example scripts using the SNMP API Troubleshooting the SNMP API Help for Available Plug-ins Using WhatsUp Gold NetFlow Monitor Welcome to WhatsUp Gold NetFlow Monitor WhatsUp Gold NetFlow Monitor Overview What is NetFlow? How does NetFlow Monitor work? Supported versions System requirements Configuring WhatsUp Gold NetFlow Monitor Determining which NetFlow sources to monitor Configuring NetFlow sources Monitoring traffic on non-standard ports Classifying traffic that is considered unclassified Configuring data roll-up intervals Managing users and user rights Setting the logging level Backing up and restoring the NetFlow Monitor databases Using the database backup and restore backup utility for NetFlow Monitor Stopping or restarting the collector Using NetFlow Groups Navigating WhatsUp Gold NetFlow Monitor About the NetFlow Home page About NetFlow Monitor database and service icons Using the NetFlow Home page right-click menu Searching reports for specific host names Using NetFlow reports About the Reports tab About the Interface Details report General view Managing report views Selecting an interface Filtering data in a view Filtering by date and time About the Report Zoom Tool Filtering by traffic direction Filtering by keywords Filtering by drilling-down About the Interface Overview report Filtering report data Filtering by date and time About the NetFlow Log Filtering report data Filtering by date and time Filtering by severity level Exporting report data About the NetFlow Bandwidth Usage report Selecting an interface Filtering report data Filtering by date and time Filtering by traffic direction Using workspace reports Understanding NetFlow Monitor workspace reports NetFlow workspace report types Navigating workspace reports Using the workspace report menu Using links in NetFlow workspace reports Using zoom controls on line graphs Using informational tooltips Configuring workspace reports Filtering NetFlow Monitor workspace reports in WhatsUp Gold Exporting workspace report data Configuring the export settings Linking to NetFlow Monitor reports from WhatsUp Gold workspace reports Using WhatsUp Gold VoIP Monitor About WhatsUp Gold VoIP Monitor About Cisco IP SLA features in the WhatsUp Gold VoIP Monitor plug-in Configuring WhatsUp Gold VoIP Source and Destination Devices Configuring Cisco devices for IP SLA VoIP UDP Jitter operations To enable the IP SLAs Responder on the destination device Installing and Configuring WhatsUp Gold VoIP Monitor Configuring VoIP Monitor Refreshing the WhatsUp Gold license for the VoIP Monitor Using WhatsUp Gold VoIP Monitor Using the VoIP performance monitor features and reports About the VoIP performance monitor reports About the VoIP custom performance monitor reports Enabling and disabling VoIP performance monitors Adding users to VoIP workspace reports About the VoIP active monitor To set the VoIP MOS threshold options To set the VoIP MOS settings Using WhatConnected Layer 2 Discovery Welcome to WhatsConnected Installing and Configuring WhatsConnected System requirements Installation overview Activating WhatsConnected licenses Discovering Networks Getting started with WhatsConnected About Layer 2 Network Discovery Configuring Layer 2 Network Discovery About Layer 2 Network Discovery scan types About Layer 2 discovery settings Configuring discovery settings About discovery IP scopes About Seed IP Scope About Include IP Scope About Exclude IP Scope Configuring network protocols and credentials The ICMP protocol The SNMP protocol and credentials The SSH Protocol Running a Layer 2 Network Discovery Adding a device manually Refreshing network connectivity Using the WhatsConnected console About the console About Layer 2 Network Discovery Files Managing Layer 2 Network Discovery Files Creating a new discovery file Opening a discovery file Opening a recently used discovery file Using Replace Devices Using Merge Devices Using Replace Maps Using Merge Maps Using Save Using Save As Viewing Network Data About network data views About data grid views Column filtering Edit Device Category Show in Device Categories Remove selected devices Print and Print Preview Save to a comma-separated value (CSV) file Copying to clipboard About Device Categories View About Device Details tab view About Device List View About Device List columns Using Device List filters Viewing Device List details About the Topology Maps View About Topology Tree View Managing and customizing topology groups and maps About adding individual or connected devices to a topology map About removing devices from a topology map Viewing device properties from a topology map Viewing device properties from the topology map Exporting network data Exporting topology maps to Visio Exporting topology maps to WhatsUp Gold About Topology layout modes About Radial Layout settings About Hierarchy Layout settings About Manual Layout settings Layout Children About the Subnets view Viewing Subnet device details About the Links view Using WhatsConnected Tools About WhatsConnected Tools Using Layer 2 Trace Using IP/MAC Finder About the Select button About the Refresh Connectivity button Using the Device Viewer Configuring WhatsConnected About WhatsConnected configuration settings Configuring Applications Settings Configuring Discovery Settings Configuring Protocol Settings Configuring Device Types Copyright notice Index