Administering Users and User Groups

User and Group Library (SETTINGS menu > Users & User Groups) is where you can create, modify, and remove individual user accounts or groups of users from WhatsUp Gold. Upon accessing the library, the list of current users is displayed along with any assigned group memberships and authentication type.

Managing users and groups

Use the following controls to administer WhatsUp Gold users and groups:

Apply device specific user access

To enable device group access rights, click Change in the upper-right corner of the User and Group library, then click Enable. When enabled, device group access rights will be applied throughout WhatsUp Gold. Device groups and individual devices will both respect the read/write access applied for each user account. Please note, device group access rights must be enabled prior to being configured.

Select a user or group, then select Configure Device Group Access Rights to allow the selected user to view and/or modify settings for specific groups and devices. This feature can be used when WhatsUp Gold manages administrative domains, each with their own devices, environment and level and scope of privilege. For such a case, any one user or administrator might need to view/edit/consume monitor data only for relevant devices. When Device Group Access Rights are enabled, responsible individuals can grant each user permissions for only those devices for specific device groups. Please note, to add a device to a group, a user must have Group Write rights to that group.

Important: When you enable Device Group Access Rights, WhatsUp Gold users will only have access to devices as configured using Device Group Properties. It is best practice to begin these users with read-only access to their home device group increase privilege as need warrants. Please note, a user can only edit access rights for their home device group using the Device Group Access Rights interface. To edit access rights for other device groups, the user must use the Device Group Properties interface.

Manage WhatsUp Gold user password policy

Click Account Policy Settings to manage settings specific to password usage with WhatsUp Gold including lockout, expiration, reuse, retention, notification, and complexity.

Important: WhatsUp Gold does not support unicode characters for passwords. The use of unicode characters in passwords could result in a possible security threat to your WhatsUp Gold environment.

Note: Ipswitch recommends changing default passwords for both the admin and guest user accounts created automatically during WhatsUp Gold installation.

See Also


New features in this version of WhatsUp Gold

Evaluation Quick Start

Navigating the WhatsUp Gold User Interface

Getting Started

Running Discovery

Device Management

Network Environment Monitoring

Application Monitoring with WhatsUp Gold

Configuration Management

Network Traffic Analysis

Applying System Tasks

WhatsUp Gold Settings

Local Access of Settings and Controls (WhatsUp Gold Console)

Global SMTP Settings

SMS Providers

SMS Provider Details

Select computer

Email Active Monitor Advanced Properties

Tools: Layer 2 Trace

IP/MAC Address Finder

Using Email Notification Message Settings

Select a Device

Select a Home Device Group

Welcome Guided Tour

Setting LDAP or Cisco ACS credentials

Percent Variables

Discovery Percent Variables

Alert Center Percent Variables

Setup Actions for Passive Monitors

Monitoring Application Performance

Configure Monitors - Windows Event Log settings

SNMP MIB Browser dialog

Passive Monitor Properties

Rescan Options

JMX Browser

OS Library

CPU Threshold

Custom Threshold

Disk Threshold

Interface Threshold

Interface Errors and Discard Threshold

Memory Threshold

Ping Availability Threshold

Ping Response Time Threshold

Windows Event Log Threshold

SNMP Trap Threshold

Syslog Threshold

Hyper-V Event Threshold

VMware Threshold

Blackout Summary Threshold

Failover Threshold

WhatsUpHealth Threshold

Conversation Partners Threshold

Network Traffic Analysis Custom Threshold

Failed Connections

Interface Traffic Threshold

Top Sender/Receiver

Network Traffic Analysis-Dark Web (Tor) Threshold

Access Point CPU Threshold

Access Point Memory Threshold

Banned Client MAC Threshold

Device Over Subscription Threshold

Excessive Rogue Threshold

Rogue Access Point MAC Address Threshold

Rogue Hidden SSID Threshold

Rogue Specific SSID Threshold

Rogue Unknown SSID Threshold

Wireless Access Point RSSI Threshold

Wireless Clients Bandwidth Threshold

SMS Action Notification

SMS Direct Notification

Email Notification

Manage Notification Policies

Visualize Escalation Schedule

Blackout Policies

Example: On Call Rotation

Scheduled Reports Library

System Status and Properties

Choosing Business Hours

Define a Date Range

Enable Virtual Monitoring Event Listeners (VMware)

Enable Virtual Monitoring Event Listeners (Hyper-V)

Visualize, Print, Share, and Export

Emailing Reports and Logs

Exporting Log and Report Data

Printing reports and logs

Share Reports

Interface Report Settings

Column Sort and Picker

Filter Row and Search

Network Traffic Report Settings

Scheduling maintenance

Network Interfaces

Add/Edit Network Interface

Browse Active Directory

Test LDAP Credentials

Dashboarding, Reporting, and Logging

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