SMS Direct action

SMS Direct messages are similar to SMS messages, except a phone line is not required. Instead, messages are sent directly to a cell phone, or other texting capable device, via a GSM modem. If the receiving phone is not active or is out of range when a SMS message is sent, messages are received when the phone is turned on. SMS messages are listed in the WhatsUp Gold Action log.

You need the following items to use the SMS Action:

• GSM modem to connect to the WhatsUp Gold machine
• SIM card for the GSM modem
• Cell service/signal in the room in which the WhatsUp Gold machine and GSM modem reside

Configure the following:

General

• Name. Name for the action.
• Description. Short description about the action.
• Phone number. Cell phone number(s) of the intended SMS message recipients. All non-numeric characters such as "-" and "." are ignored. There is a 2,000 character limit in this box.

  Note: All non-numeric characters, other than the comma, such as "-" and ".", are ignored.

  Note: There is a 2,000 character limit in this box.

• COM Port. Select the COM port you want to use with this notification.

  Note: The list displays all ports associated with the GSM modem, including virtual and hard-wired, serial ports. You must select the port that is assigned to the modem in the Windows Device Manager.

Active and Passive Monitors

• Message body. Enter a text message, plus any desired percent variables. Note that percent variables can expand actual character count.

Tip: Within the Message body field, you can use the respective System, Device, and/or Monitor dropdown menus within the dialog to automatically insert supported variables in to each field.

Alert Center

Message body. Message to be sent from a WhatsUp Gold Alert Center notification including percent variable codes. Note that embedding percent variables can expand actual character count.

Tip: Within the Message body field, you can use the respective System, Device, and/or Monitor dropdown menus within the dialog to automatically insert supported variables in to each field.

Note: If the message exceeds 140 characters, the message will be broken into up to 3 parts and will be sent as separate messages ("1 of 3", "1 of 2", etc.).

See Also Built-in Action Types Active Script Action Beeper Action Configuration Management Action Create ServiceNow Incident Action E-mail Action Log to File Action OpsGenie Alert Management Action Pager Action Post To IFTTT Action Post To MS Teams Action Post To Slack Action PowerShell Script Action Program Action SMS Action SNMP Set Action SSH Action Service Restart Action Sound Action Syslog action Text to Speech Action Vmware Action Web Alarm Action Windows Event Log Action Select Action and State Select a State Change