Create ServiceNow Incident Action

The ServiceNow Incident Creation action generates a support ticket from WhatsUp Gold using valid ServiceNow account credentials.

Configure the following:

Note: We recommend setting up a dedicated ServiceNow user account for WhatsUp Gold to use so support tickets generated as a result of this action will be easily identifiable in your support ticket tracking user interface.

Tip: Within the Incident Description, Incident Comments, and Additional incident settings fields, you can use the respective System, Device, and/or Monitor dropdown menus within the dialog to automatically insert supported variables in to each field.

See Also

Built-in Action Types

Active Script Action

Beeper Action

Configuration Management Action

E-mail Action

Log to File Action

OpsGenie Alert Management Action

Pager Action

Post To IFTTT Action

Post To MS Teams Action

Post To Slack Action

PowerShell Script Action

Program Action

SMS Action

SMS Direct action

SNMP Set Action

SSH Action

Service Restart Action

Sound Action

Syslog action

Text to Speech Action

Vmware Action

Web Alarm Action

Windows Event Log Action

Select Action and State

Select a State Change