Contents

Introduction to IMail Administrator About Help Web Administrator and Client IMail Administrator Requirements System Requirements New for Version 12 Accessing the IMail Web Administration Using Internet Information Services (IIS) Virtual Directories Additional Resources IMail Getting Started Guide Links Installing Patches and Upgrades Table of Features Helpful Definitions File Attachment Settings IMail Processing Order Installing Installing IMail Server Administrator Setting the E-Mail Domain Name (Official Host Name) Setting Up an Alias for a Host Setting Database Options Installing SSL Keys Folder Permissions and IIS Configuration Installing Patches and Upgrades Using the IMail Installation Log File Mail Domain (Host) Configuration Domain Properties Adding a New IMail Domain Configuring an NT/AD database Example of Active Directory "built-in" About Virtual Mail Domains (Hosts) LDAP Settings Bouncing Spam Messages using Rules Default Service Ports Setting up a Dial-up Internet Connection Method 2 Example Using ETRN to Retrieve Mail on a Dial-up Connection. Method 3 Example Changing the IP Address of a Host Setting Up a Mail Gateway Setting up IMail Server as a Backup Mail Spooler User Mail Accounts Creating User Database Using the Windows NT/Active Directory Database Importing Windows NT Users Using the IMail Database Creating External User Database for a Mail Domain Working with Individual User Accounts Vacation Message Customizing the Full Mailbox Notification Message Full Mailbox Notify Example System Administration Licensing System Settings System Trailer HTML Online Editor System WebMail Message Microsoft Exchange ActiveSync Synchronizing With Microsoft Exchange ActiveSync DomainKeys / DKIM System Selector List (Signatures) System Selector Add / Edit Realtime Blacklists (Server Level) Add/Edit Realtime Blacklist Understanding Realtime Blacklists How Blacklists Work Server Level Anti-spam Options (Blacklists) Creating a rule to filter messages listed in a blacklist Realtime Whitelists (Server Level) Realtime Whitelist - Add / Edit Understanding Realtime Whitelists External Address Verification Add/Edit External Address Verifier External Address Verification - Wildcard Examples External Address Verification - Verifier Example About External Address Verification Logging for External Address Verification Spool Manager Managing Spool Manager Cleaning the Spool Directory (Isplcln.exe) File Extensions of Files in the Spool Beginning Character of Files in the Spool System Default User Settings System Default Web Client User Options Registry Backup Back Up IMail Registry Restoring IMail Registry Backing Up IMail Server System Files Backing Up User Mail Domain Administration System Administrator Domain (Host) Administrator Domains Domain Properties Creating External User Database for a Mail Domain Configuring an NT/AD database Example of Active Directory "built-in" Deleting an IMail Domain Adding a Virtual Host (adddomain.exe) Setting the IP Address for a Virtual Host Setting Up a Virtual Host Without an IP Address User Administration Change Password User Properties Domain Default User Settings Domain Default Web Client User Options Microsoft Exchange ActiveSync Users User Utilities Domain User Changes Importing Windows NT Users Exporting Domain Users to File Finding Orphan Mail Accounts Set "Reply To" Address Deleting Messages by Date Mailbox Size Report Deleting Old Messages (immsgexp.exe) Sending Mail to All Users (mailall.exe) Adding an IMail User Add User to Collaboration Deleting an IMail User from Aliases/Lists Managing the Client Disk Space Indicator Setting Access to Personal Information Management Rename User ID LDAP Information File Directory Deleting Messages by Date for User Inbound Delivery Rules for Users Adding Rule for Users Adding a Rule Condition Adding Multiple Conditions for Users Vacation Message Viewing Vacation Message Recipients Auto Responder Add / Edit Auto Responder Account Add Auto Responder Sub-Mailbox Responses Viewing Auto Responder Message Recipients Auto Responder Variables DomainKeys / DKIM Domain Selector List (Signatures) Domain Selector Add / Edit Existing System Selectors DomainKeys / DKIM Verification Settings DomainKey Result - No Signature DomainKey Result - Invalid Signature DomainKeys Result - DNS Unreachable DomainKeys Result - Invalid DNS Selector DomainKey Result - Verification Failed DomainKeys Result - Pass DomainKeys Default Subject Values Example - Total Number Signatures / Message DomainKeys / DKIM Wizard Domain Trailer Commtouch Zero-Hour Virus Protection Commtouch Zero-Hour Filter Spam Filtering (Domain Level) Alias Administration Add / Edit E-mail Alias About Standard Aliases About Domain Aliases About Group Aliases Creating "nobody" Alias Allow remote mail to local groups About Program Alias Adding Aliases using "addalias.exe" Utility Adding Alias to a Domain Using "addalias.exe" Adding Alias to Primary Domain Using "addalias.exe" Deleting an Alias using "addalias.exe" Utility Using a Text File (adduser.exe) Addalias Text File Example List Administration Types of List Server Mailing Lists Moderated Lists Open Lists Subscriber Lists Creating and Managing Lists List Subscribers Adding Users to a List View "Users" File View "Addresses" File List Header List Trailer Inbound Delivery Rules for Lists Adding Rule for Lists Adding a Rule Condition Using Delivery Rules for a List-Server Mailing List The "Help" File The "Subscribe" File Poster File for a List Kill File for a List List Digest Subscribers Subscribing to a Digest Overview of Mail Digests Digest Scheduling Managing Lists Syntax Message Searching Lists for a User No List Message Poster's List (Subscribed List) Posters List (Moderated Lists) List Owner Shortcuts for Subscribing and Unsubscribing Testing a List-Server Mailing List Adding a Subscriber by Forwarding Sending Mail to a List Requesting and Subscribing to List Information Local List Administrator List Owner List Moderator LDAP Settings Inbound / Outbound Rules How Rules are Stored and Processed Using IMail Rules to Filter Spam Inbound Delivery Rules for Domains Outbound Delivery Rules for Domains Adding Rule for Domains Adding a Rule Condition Adding Multiple Conditions for Domains Rule with Multiple Conditions Example Attachment Blocking Adding Attachment Blocking types Blocking Message Storing Search Strings in an External Text (.rul) File External Text File Example Rules Syntax Condition and Quantifier Syntax Text Patterns Message Area Example for Entering Rules in the Rules.ima File Examples of Delivery Rules Example for Entering Inbound Rules in the Rules.ima file Example 4 for Entering Inbound Rules in the Rules.ima file Example for Entering Rules in the Rules.ima File Example for Entering Outbound Rules in the Orules.ima file Sending spam to a specific folder in a user account Receiving Mailing Lists and Newsletters that are identified as spam Determining which Rule Trapped a Message White List Administration Wild Card Examples for Trusted Addresses Realtime Domain Whitelists Adding to Realtime Domain Whitelist Peer List Creating Peer List Setting Up Peering How Peering Works Example of Peering Anti-virus IMail Antivirus powered by BitDefender Overview of IMail Anti-virus powered by Bitdefender Logging for IMail Anti-virus powered by BitDefender IMail Anti-virus powered by Symantec Overview of IMail Anti-virus powered by Symantec Anti-Virus Administration (Symantec) Alert Administrator Email Updating Symantec Virus Definitions Enabling Symantec Anti-virus Logging Viewing Anti-virus Log Files Error Codes in the SMTP Log Understanding Anti-virus Entries in the Mail Queue IMail Anti-virus powered by Commtouch Overview of IMail Anti-virus powered by Commtouch Logging for IMail Anti-virus powered by Commtouch Anti-spam Anti-spam Overview Types of Anti-spam Filters Anti-spam Configuration Overview About Your Spam Signature IMail Anti-spam Processing Order Installing Updated Anti-spam Files Forwarding Spam to Commtouch Forwarding Spam Messages (Example) Anti-spam FAQs Spam Filtering (Domain Level) Commtouch Premium Filter (Only Premium Versions) Default X-Headers for Premium Filter Classifications False Positive Example Phrase Filtering Phrase Filter Options (Content Filtering) What should be in the phrase list? Normalizing Words HTML Features Filter Overview of HTML Filtering Nested Tables Hyperlinks Image Tags Invalid Tags Script tag Mailto: Hyperlink Deceptive URLs Embedded Comment Deceptive Text Example HTML Feature Configuration X-Header Example 1 X-Header Example 2 HTML Filtering Example of Scanning E-mail URL Domain Blacklist URL Domain Blacklist Entry (Example) HTML Scan Example HTML or Plain Text Scan Example Statistical Filtering Statistical Filter Options (Content Filtering) Word Value (definition) Exclude List (definition) Broken MIME Headers Modifying the Subject for Broken MIME Headers SPF Filtering Configuring Sender Policy Framework (SPF) Setting up an SPF record SPF Result - Fail SPF Result - Soft Fail SPF Result - Error SPF Result - Temp Error SPF Result - Neutral SPF Result - None SPF Result - Pass Default Subject Values for SPF Connection Checks Overview Connection Checks Adding to Domain Blacklist Untrusted Blacklist Examples Anti-spam Logging Using Anti-spam Log Entries Setting the Anti-spam Logging Options Anti-spam Log Messages Connect Filtering Log Messages Content Filtering Log Messages Spam X-Header Explanations Antispamseeder Utility Overview (antispamseeder.exe) Preparing Mailboxes for use with antispamseeder.exe Antispamseeder Parameters Identifying spam with double byte characters Merging Antispam-table.txt files Adding a New Word to the antispam-table.txt File Deleting Words from Antispam-table.txt Resolving Incorrectly Identified E-mail Creating Separate antispam-table.txt Files for Multiple E-mail Domains Customizing an E-Mail Domain's antispam-table.txt File Example - Spam Word Counts Example - Non-Spam Word Counts Modifying Word Counts of Existing Words Ensuring Mailing List and Newsletter Delivery Creating URL Domain Blacklist with antispamseeder.exe Creating URL Domain Blacklist and Antispam-Table.txt Files Using Antispamseeder.exe to identify wildcards Using the antispam-table.txt File Modify Subject for URL Domain Blacklist Mailbox Path Word (defined for the antispam-table.txt file) Do I need to alter the word tables in the antispam-table.txt file? Changing the Word Count for a Word (Example) Word count Troubleshooting Troubleshooting Anti-spam Minimizing False Positives Identifying spam with double byte characters Pager Problems Collaboration Collaboration Users Add Collaboration User Collaboration User Account Details Collaboration User Folders and Access Granting Access to a User's Personal Folders Managing Collaboration Groups Adding a New Collaboration Group Granting Access to Group Deleting a Collaboration Group Public Folders Public Folder Properties Allow Access to Users and Groups Public Contacts Management IMail User Selection New Contact for Public Contacts New Groups for Public Contacts Adding a New Contact to a Group Granting Access to Public Folders Collaboration Settings Granting Access Services Service Administration Overview Configuring IMail Services Viewing the Status of IMail Services Logging into IMail Services Setting Service Administration Options Commtouch (Premium Anti-spam) IP Ignore List IMAP IMAP Settings Creating Public Mailboxes Managing Mailboxes LDAP About LDAP Server About LDAP Data LDAP Service Settings LDAP Settings LDAP Information Populating the LDAP Database (ldaper.exe) Initializing and Synchronizing LDAP Databases (iLDAP.exe) POP3 POP3 Settings POP3 / IMAP - Control Access Add/Edit POP3 - IMAP Control Access Queue Manager Queue Manager Options Queue Manager - Daily Count Report Troubleshooting the Spool Directory SMTP SMTP Service Options Relaying Mail for Addresses Adding Relay Addresses Editing Relay Address DomainKey Relay For Addresses Note SMTP Control Access Settings Add/Edit SMTP Access Control SMTP Kill File SMTP Kill file Examples SMTP Accept List SMTP Accept List Examples SMTP White List SMTP Domain Forwarding Adding to Domain Forwarding Editing Domain Forwarding Supported SMTP RFCs Logging About Logging Log Manager Sys Log Access Control Add / Edit Sys Log Access Control List IMail Log Analyzer Using the IMail Installation Log File Enabling Web Client Logging Command Line Utilities Adding Aliases using "addalias.exe" Utility Adding Alias to a Domain Using "addalias.exe" Adding Alias to Primary Domain Using "addalias.exe" Deleting an Alias using "addalias.exe" Utility Addalias Text File Example Import NT Group as Group Alias using addalias.exe Adding a Virtual Host (adddomain.exe) Adding Users (adduser.exe) adduser.exe Options Example Text File (Adduser.exe) Using a Text File (adduser.exe) Rename a User (RenameUser.exe) Overview (antispamseeder.exe) Merging Antispam-table.txt Files Example Understanding the antispam-table.txt file Antispamseeder.exe Wildcard Example 2 Antispamseeder.exe Wildcard Example 1 IMail Configuration Export (IMailConfigExport.exe) Registry Backup Back Up IMail Registry Restoring IMail Registry Backing Up IMail Server System Files Backing Up User Mail Web Site Updater (IClientUpdater.exe) Initializing and Synchronizing LDAP Databases (iLDAP.exe) Cleaning the Spool Directory (Isplcln.exe) Deleting Old Messages (immsgexp.exe) Populating the LDAP Database (ldaper.exe) Sending Mail to All Users (mailall.exe) Checking the Registry (regcheck.exe) SMTP Delivery Application (smtp32.exe) Self-Signed SSL Certificate(sslutility.exe) Importing "config_CommonAddrBook.cgi" to Public Contact folders Command Line Installations (Silent Installs) Using IMail Web Client What is the IMail Web Client? Access and Login to IMail Web Client Configuring "IClient.config" for the Web Client Configuring RSS Feeds for the Web Client Configuring Websites for the Web Client Converting Contacts Importing "config_CommonAddrBook.cgi" to Public Contact folders Lite Web Client Browser - Enable Cookies User Impersonation by System Administrators Changing the Web Client Default Directory (setting a redirect for Web Messaging) Accessing Spell Check Dictionary Setting Up SSL for IMail Web Messaging Index