Contents

WhatsUp Gold Overview Welcome to Ipswitch WhatsUp Gold v16.4 WhatsUp Gold Editions New in Ipswitch WhatsUp Gold v16.4 Using the WhatsUp Gold community site Using the WhatsUp Customer Portal for product account information Finding more information and updates Security Guidelines Security guidelines overview Security best practices Best practices for administrators Best practices for web users Limiting access to the WhatsUp Gold Administration Console Limiting Access to the WhatsUp Gold Tools and Utilities Issuing User Rights and Device Access Rights conservatively Monitoring WhatsUp Gold health and disk usage to prevent data loss Monitoring WhatsUp Gold health Monitoring WhatsUp Gold server disk usage Backing up the WhatsUp Gold database Set the WhatsUp Gold server platform to use FIPS cryptography Using FIPS 140-2 cryptography Setting WhatsUp Gold server to use FIPS cryptography Using WhatsUp Gold password management Getting Familiar with WhatsUp Gold Using the WhatsUp Gold Web Interface Accessing the web interface About the WhatsUp Gold web interface Using the WhatsUp Gold web interface tabs Dashboard tab Devices tab Reports tab Logs tab Inventory tab APM tab Flow Monitor tab Alert Center tab Wireless tab Virtual tab Other Plugins tab Admin tab AlertFox tab Using Application Settings: System Organizing devices, device groups, and maps with drag-and-drop Using the WhatsUp Gold Console About the console About the Status Tray (WhatsUp Gold Status Center) and Desktop Actions applications Using WhatsUp Gold Mobile Access About WhatsUp Gold Mobile Access Mobile Access supported browsers Managing WhatsUp Gold mobile access Accessing WhatsUp Gold from a mobile device Navigating and using the WhatsUp Gold Mobile Access home screen Using Mobile Access device list Using Mobile Access reports Using Mobile Access favorites Using Mobile Access preferences Using the Discovery Console Learning about the Discovery Console About Polling WhatsUp Gold Polling Engine Overview Poller Installation and Removal WhatsUp Gold Poller installation and configuration WhatsUp Gold Poller Removal Configuring WhatsUp Gold to use additional pollers Poller Health Dashboard Polling Performance Tuning Using Polling with WhatsUp Gold Failover and Distributed editions Poller usage in WhatsUp Gold Dashboard Understanding and using dashboards Learning about dashboards About the Home Dashboard About the Device Status dashboard About the Top 10 dashboard Overview of dashboard report categories Adding dashboard reports to a dashboard view Searching for dashboard reports Working with dashboard views Changing dashboard content Using the dashboard report menu Configuring a dashboard report Moving dashboard reports within a dashboard view Navigating dashboard views Using Favorites Understanding favorites Adding favorites Editing favorites Viewing Dashboard reports Alert Center reports About the Alert Center: Threshold Summary report About the Alert Center: Device Thresholds report APM Dashboard Reports About the APM: State Summary Dashboard Report About the APM: Application Event Log Dashboard Report CPU Utilization reports CPU Utilization dashboard reports About the CPU Utilization Last X hours/days (Single Device) report About the CPU Utilization Last X hours/days (Specific CPU) report About the Last Polled CPU Utilization (Specific CPU) report About the CPU Utilizaton: Last Polled Value (Single Device) report About the Top 10: CPU Utilization report Custom Performance Monitor reports Custom Performance Monitor dashboard reports About the Custom Performance Monitor Values Last X hours/days (Single Device) report About the Custom Performance Monitor Values Last X hours/days (Specific Monitor) report About the Last Polled Custom Performance Monitor Values (Single Device) report About the Top 10: Custom Performance Monitor report About the Threshold: Custom Performance Monitor report Disk Utilization reports Disk Utilization dashboard reports About the Disk Utilization Last X hours/days (Single Device) report About the Disk Free Space Last X hours/days (Specific Disk) report About the Disk Utilization Last X hours/days (Specific Disk) report About the Disk Utilization: Last Polled Value (Specific Disk) report About the Disk Utilization: Last Polled Values (Single Device) report About the Threshold: Disk Utilization report About the Top 10: Disk Free Space report About the Top 10: Disk Utilization report Flow Monitor reports General Flow Monitor dashboard reports Flow Monitor: Archive Database Size report About the Flow Monitor: Database Size report About the Flow Monitor: Interface report About the Flow Monitor: Source report About the Flow Monitor: Source List report Interface Troubleshooting dashboard reports About the Flow Monitor: Top Senders with More Conversation Partners report About the Flow Monitor: Top Senders report About the Flow Monitor: Top Senders with Failed Connections report Interface Traffic dashboard reports About the Flow Monitor: Incoming Interface Traffic report About the Flow Monitor: Incoming Interface Utilization report Interface Traffic report About the Flow Monitor: Outgoing Interface Traffic report About the Flow Monitor : Outgoing Interface Utilization report Interface Details dashboard reports About the Flow Monitor: Top Sender Domains report About the Flow Monitor: Top Sender Groups report About the Flow Monitor: Top Sender TLD report About the Flow Monitor: Top Types of Service report General reports General dashboard reports About the General: Custom Links report About the General: Database Size report About the General: Database Table Usage report About the General: Device Active Monitor States report About the General: Device Attributes report About the General: Device Custom Links report About the General: Device Dependencies report About the General: Device Notes report About the General: Device Performance Monitor Summary report About the General: Device SNMP Details report About the General: Device Status report About the General: Device Toolbar report About the General: Element Count report About the General: Favorite Reports report About the General: Free Form Text/HTML report About the General: Group Status report About the General: Interface Details (Specific Interface) report About the General: Map View report About the General: Monitors Applied report About the General: Poller Health report About the General: Search Knowledge Base report About the General: Summary Counts reports About the General: Web User Activity Log Interface Errors and Discards reports Interface Errors and Discards dashboard reports About the Interface Discards Last X hours/days (Single Device) report About the Interface Discards Last X hours/days (Specific Interface) report About the Interface Errors Last X hours/days (Single Device) report About the Interface Errors Last X hours/days (Specific Interface) report Interface Errors and Discards - Last Poll (Single Device) report About the Top 10: Interface Discards report Top 10: Interface Errors report Interface Utilization reports Interface Utilization dashboard reports About the Interface Utilization: Interface Traffic Last X hours/days (Single Device) report About the Interface Utilization (Specific Interface Traffic) report About the Interface Utilization Last X hours/days (Single Device) report About the Interface Utilization Last X hours/days (Specific Interface Utilization) report About the Last Polled Interface Utilization Value (Specific Interface) report Interface: Last Polled Values (Single Device) report About the Threshold: Interface Utilization report About the Top 10: Interface Utilization report About the Top 10: Interface Traffic report About the Threshold: Interface Traffic report Inventory reports Inventory dashboard reports About the Inventory: Total Actions Applied by Type report About the Inventory: Total Active Monitors by Type report About the Inventory: Total Devices by Type report About the Inventory: Devices with a Specific Attribute report About the Inventory: Total Passive Monitors by Type report About the Inventory: Total Performance Monitors by Type report Memory Utilization reports Memory Utilization dashboard reports About the Memory Utilization Last X hours/days (Single Device) report About the Memory Utilization Last X hours/days (Specific Aspect) report About the Memory Utilization: Last Polled Value (Specific Aspect) report About the Memory Utilization: Last Polled Value (Single Device) report About the Threshold: Memory Utilization report About the Top 10: Memory Utilization report Performance-Historic reports Performance-Historic dashboard reports About the CPU Utilization Last X hours/days (Single Device) report About the CPU Utilization Last X hours/days (Specific CPU) report About the Custom Performance Monitor Values Last X hours/days (Single Device) report About the Custom Performance Monitor Values Last X hours/days (Specific Monitor) report About the Disk Free Space Last X hours/days (Specific Disk) report About the Disk Utilization Last X hours/days (Single Device) report About the Disk Utilization Last X hours/days (Specific Disk) report About the Interface Discards Last X hours/days (Single Device) report About the Interface Discards Last X hours/days (Specific Interface) report About the Interface Errors Last X hours/days (Single Device) report About the Interface Errors Last X hours/days (Specific Interface) report About the Interface Utilization: Interface Traffic Last X hours/days (Single Device) report About the Interface Utilization (Specific Interface Traffic) report About the Interface Utilization Last X hours/days (Single Device) report About the Interface Utilization Last X hours/days (Specific Interface Utilization) report About the Memory Utilization Last X hours/days (Single Device) report About the Memory Utilization Last X hours/days (Specific Aspect) report About the Ping: Last X hours/days (Single Device Availability) report About the Ping Response Time Last X hours/days (Single Device) report Performance-Last Poll reports Performance-Last Poll dashboard reports About the CPU Utilizaton: Last Polled Value (Single Device) report About the Last Polled CPU Utilization (Specific CPU) report About the Last Polled Custom Performance Monitor Values (Single Device) report About the Last Polled Custom Performance Monitor Values (Specific Monitor) report About the Disk Utilization: Last Polled Values (Single Device) report About the Disk Utilization: Last Polled Value (Specific Disk) report Interface Errors and Discards - Last Poll (Single Device) report Interface: Last Polled Values (Single Device) report About the Last Polled Interface Utilization Value (Specific Interface) report About the Memory Utilization: Last Polled Value (Single Device) report About the Memory Utilization: Last Polled Value (Specific Aspect) report About the Performance: Last Polled Ping Response Time (Specific Interface) report Ping Availability and Response Time reports Ping Availability and Response Time dashboard reports About the Threshold: Ping Availability report About the Threshold: Ping Packet Loss report About the Threshold: Ping Response Time report About the Ping: Last X hours/days (Single Device Availability) report About the Ping Response Time Last X hours/days (Single Device) report About the Performance: Last Polled Ping Response Time (Specific Interface) report About the Ping - Last Poll (Single Device Response Time) report Top 10: Ping Availability report About the Top 10: Ping Packet Loss report About the Top 10: Ping Response Time report Problem Areas reports Problem Areas dashboard reports About the Problem Areas: Actions Fired in the Last X Hours report About the Problem Areas: All Completely Down Devices report About the Problem Areas: All Down Interfaces report About the Problem Areas: Device Group Mini Status report About the Problem Areas: Devices with Down Active Monitors report About the Problem Areas: Devices with Down Critical Monitors report About the Problem Areas: General Error Log report About the General: Summary Counts reports About the Problem Areas: Tail of Action Activity Log report About the Problem Areas: Tail of Passive Monitor Error Log report About the Problem Areas: Tail of SNMP Trap Log report About the Problem Areas: Tail of State Change Log report About the Problem Areas: Tail of Syslog report About the Problem Areas: Tail of Windows Event Log report About the Problem Areas: Unacknowledged Devices report About the Problem Areas: Web Alarms report Problem Areas Specific Device About the Problem Areas: Down Active Monitors (Single Device) report About the Problem Areas: Device Down Interfaces (Single Device) report About the Problem Areas: Tail of Action Activity Log (Single Device) report About the Problem Areas Specific Device: Tail of Passive Monitor Error Log (Single Device) report About the Problem Areas Specific Device: Tail of SNMP Trap Log (Single Device) report About the Problem Areas Specific Device: Tail of State Change Log (Single Device) report About the Problem Areas: Tail of Syslog (Single Device) report About the Problem Areas Specific Device: Tail of Windows Event Log (Single Device) report About the Problem Areas Specific Device: Web Alarms (Single Device) report Remote/Central reports Remote/Central dashboard reports About the Remote Reports: Remote Group List report About the Remote Reports: Remote Site List report About the Remote Reports: Remote Sites Overview report About the Remote Reports: Tail of Remote Site Log report About the Remote Reports: Active Monitor States report About the Remote Reports: Device Status report About the Remote Reports: Monitor Status report About the Remote Reports: Summary Counts report About the Remote Reports: Tail of Action Activity Log report About the Remote Reports: Top 10 Ping Response Time report About the Remote Reports: Top 10 Ping Response Time over 1ms report Remote Reports: Top 10 Ping Packet Loss Remote Reports: Top 10 Ping by Packet Loss over 50% About the Remote Reports: Top 10 CPU by Utilization report About the Remote Reports: Top 10 CPU by Utilization over 80% report About the Remote Reports: Top 10 Memory by Utilization report About the Remote Reports: Top 10 Memory by Utilization over 80% report About the Remote Reports: Top 10 Disk Utilization report About the Remote Reports: Top 10 Disk Utilization over 80% report About the Remote Reports: Top 10 Disk Free Space report About the Remote Reports: Top 10 Disk Free Space Over 1024 MB report About the Remote Reports: Top 10 Interface Utilization report About the Remote Reports: Top 10 Interface Utilization Over 80% report About the Remote Reports: Top 10 Interface Traffic Utilization Over 80% report About the Remote Reports: Top 10 Interface with Traffic Over 50 Kbps report Remote Reports: Top 10 Custom Performance Monitor dashboard report About the Remote Reports: Top 10 Custom Performance Monitor with Threshold report About the Remote Reports: Top 10 Ping Availability report About the Remote Reports: Top 10 Ping Availability Over 50% report Split Second Graph reports Split Second Graph dashboard reports Using Split Second Graph dashboard reports About the Split Second Graph: CPU report About the Split Second Graph: CPU Gauge report About the Split Second Graph: Disk report About the Split Second Graph: Interface report About the Split Second Graph: Memory report About the Split Second Graph: Performance Monitor report About the Split Second Graph: Ping report About the Split Second Graph: Ping Gauge report About the Split Second Graph: Task Manager CPU report About the Split Second Graph: Task Manager CPU Bar report About the Split Second Graph: Task Manager Memory report About the Split Second Graph: Task Manager Memory Bar report Threshold reports Threshold dashboard reports About the Threshold: CPU Utilization report About the Threshold: Custom Performance Monitor report About the Top 10: Disk Free Space report About the Threshold: Disk Utilization report About the Threshold: Interface Traffic report About the Threshold: Interface Utilization report About the Threshold: Memory Utilization report About the Threshold: Ping Availability report About the Threshold: Ping Packet Loss report About the Threshold: Ping Response Time report Top 10 reports Top 10 dashboard reports About the Top 10: CPU Utilization report About the Top 10: Custom Performance Monitor report About the Top 10: Disk Free Space report About the Top 10: Disk Utilization report About the Top 10: Interface Discards report Top 10: Interface Errors report About the Top 10: Interface Traffic report About the Top 10: Interface Utilization report About the Top 10: Memory Utilization report Top 10: Ping Availability report About the Top 10: Ping Packet Loss report About the Top 10: Ping Response Time report Wireless Top 10 Bandwidth Wireless Top 10 Client Count Wireless Top 10 Rogue Count Wireless Top 10 RSSI Virtualization reports About the Virtualization: Virtual Host List report About the Virtualization: Virtual Machine Current CPU Utilization report About the Virtualization: Virtual Machine Current Disk Utilization report About the Virtualization: Virtual Machine Current Interface Utilization report About the Virtualization: Virtual Machine Current Memory Utilization report About the Virtualization: Virtual Server report About the Virtualization: Virtual Server Attributes report About the Virtualization: WhatsVirtual Events report Wireless reports About the Wireless: Bandwidth report Wireless: Bandwidth Summary report About the Wireless: Client Count report About the Wireless: Rogue Count report About the Wireless: RSSI report About the Wireless: System Summary report About the Aironet Current Active Clients report About the Aironet Current Details report About the Aironet Current Errors report About the Aironet Current Last 10 Syslog Messages report ELM reports Event Log Management (ELM) Reports in WhatsUp Gold Overview Using ELM Summary reports Using ELM Alarm reports Devices Discovery Console Discovering network devices Preparing devices for discovery Preparing WhatsUp Gold for discovery Configuring and running discovery Configuring discovery settings Using SNMP Smart Scan Using IP Range Scan Using Hosts File Scan Using Layer 2 Scan Using VMware Scan Running discovery Viewing progress summary information Viewing device discovery information Adding discovered devices to WhatsUp Gold Configuring scheduled discovery Configuring discovery results email settings Viewing Device Information tab Viewing scheduled discoveries Saving discovery results Using saved discovery results Using Device Roles Configuring device role settings Configuring device role identification settings Using the percent variables in the Discovery Console Managing device roles Creating new roles Duplicating device roles Modifying device roles Enabling or disabling device roles Restoring a device role to its original settings Deleting device roles Using Devices Viewing devices in WhatsUp Gold Understanding device and monitor states Understanding state changes About device icons Using credentials Searching for devices Understanding group access and user rights for Find Device Searching for devices with interface traffic Using device groups Using device groups Creating device groups About Dynamic Groups Creating dynamic groups Configuring dynamic groups Dynamic Group examples Using the Dynamic Group Rule Editor Using Maps Using Map View About Map View device limitations Using Map Options commands Creating Layer 2 Groups Configuring Device Filters Managing devices Learning about devices Adding a single new device to WhatsUp Gold Setting Advanced device discovery settings Changing a device name Changing a device IP address Adding additional network interfaces to a device Adding notes to a device Using device types Refreshing device details Copying a device Moving a device Deleting a device Cloning a device Cloning a device using drag-n-drop Changing the cloned Device Properties Polling overview Changing how you poll devices Using Maintenance mode Changing the device polling frequency Stopping and starting monitor polling Dependencies overview Setting Dependencies Viewing Dependencies Using Acknowledgments Acknowledging a State Change Accessing a remote desktop to view and manage devices Configuring multiple devices with the Bulk Field Change feature Understanding Web Alarms Using Device Properties Working with Device Properties Using Device Properties - Summary Using Device Properties - General Device Properties - Performance Monitors Using Device Properties - Active Monitors Using Device Properties - Passive Monitors Using Device Properties - Actions Using Device Properties - Credentials Using Device Properties - Polling Using Device Properties - Virtualization Using Device Properties - Notes Using Device Properties - Custom Links Using Device Properties - Attributes Using the DeviceIdentifier attribute Using Device Property - Menu Using WhatsConfigured Device Properties - Tasks Using Device Properties - Wireless Using Network Tools Using the Ping tool Using the Traceroute tool Using the Lookup tool Using the SNMP MIB Walker Using the SNMP MIB Explorer Using the MAC Address tool Using the Web Performance Monitor Using the Web Task Manager Setting up Web Task Manager device credentials How To example: Using the Web Task Manager - Process tab Using the Web Task Manager - Performance tab Using the Web Task Manager - Interfaces tab Using Layer 2 Trace Using IP/MAC Address Finder Monitoring Devices Using Active Monitors Active Monitors overview About the Active Monitor Library Selecting an Active Monitor Type Configuring Active Monitors Adding and editing an Active Script Active Monitor Adding and editing a Domain Service (DNS) Monitor Adding and editing a Service Monitor Adding and editing a Ping Monitor Adding and editing a Ping interarrival jitter monitor Adding and editing a Power Supply Monitor Adding and editing a SNMP Active Monitor Selecting an object in the MIB Tree Example: Monitoring Network Printer Toner Levels Example: Monitoring TCP Connections Established for a Device Adding and editing a SNMP Extended Active Monitor Adding and editing an SSH Active Monitor Adding and editing a Telnet Monitor Using telnet to determine "Expect on Connect" string Adding and editing a TCPIP Monitor Types of TCP/IP monitors Using the Rules Expression Editor Script Syntax Script Syntax: Expect=Keyword Script Syntax: Send=Keyword Script Syntax: SimpleExpect Keyword Script Syntax: Flow Control Keywords Send to Disconnect Examples Regular Expression Syntax Text String Example Adding and editing a WAP Radio Monitor Using Premium active monitors Adding and editing an APC UPS Monitor Monitoring mail servers Adding and editing an Email Monitor Example: Email Monitor Monitoring Microsoft Exchange 2003 servers Getting Started with Exchange 2003 monitors Adding and Editing an Exchange 2003 Monitor Exchange 2003 parameters Exchange 2003 services Example: Exchange Server 2003 Monitor Monitoring a Microsoft Exchange Server Getting Started with Exchange monitors Adding and Editing an Exchange Monitor Exchange Roles and Performance Monitoring Exchange Services Example: Exchange Server monitor Adding and editing a Fan Monitor Adding and editing a File Content monitor Adding and editing a File Properties monitor About file checksum Adding and editing a Folder Monitor Adding and editing an FTP Monitor Adding and editing an HTTP Content Monitor Example: Monitoring and alerting on web page content Adding and editing a JMX active monitor Adding and editing a Network Statistics Monitor Example: Using a Network Statistics Monitor to check for IP data received and discarded Adding and editing a PowerShell active monitor Example - PowerShell active monitor scripts Adding and editing a Printer Monitor Adding and editing a Process Monitor Example: Using the Process Monitor to check for antivirus software Adding and editing a SQL Query active monitor SQL Query Builder Adding and editing a SQL Server 2000 monitor Getting Started with SQL Server Monitors SQL Server Parameters SQL Server Services Example: SQL Server Monitor Adding and editing an SSL Certificate monitor Adding and editing a Temperature Monitor Adding and editing a VoIP Monitor Adding and editing a WMI Formatted active monitor Adding and Editing a WMI Monitor Using WMI monitors Example: WMI monitor Assigning active monitors Assigning a monitor from Device Properties Assigning a monitor to multiple devices Removing and deleting active monitors Disabling an active monitor Removing an active monitor About critical active monitors Configuring a critical polling path Group and Device active monitor reports Using Passive Monitors Passive monitors overview Passive Monitor Icon Using the Passive Monitor Library Understanding Passive Monitor Listeners Configuring the SNMP Trap Listener Configuring the Syslog Listener Configuring the Windows Event Log Listener Configuring passive monitors Using the Trap Definition Import Tool Using the Passive Monitor Library Adding and editing an SNMP Trap Passive monitor Adding and Editing a Syslog Monitor Sample of a Syslog Monitor (Event) Adding and Editing a Windows Event Log Monitor Using the Any Passive Monitor Assigning passive monitors Group and device passive monitor reports Using Performance Monitors Performance monitors overview Using the Performance Monitor Library Working with Performance Monitors Adding and editing an Active Script Performance Monitor Adding and editing an APC UPS Performance Monitor Adding and editing a JMX performance monitor Adding and editing a PowerShell Scripting performance monitor Example - PowerShell performance monitor scripts Adding and editing a Printer performance monitor Adding and editing an SNMP Performance Monitor Adding and editing a SQL Query performance monitor SQL Query Builder Adding and editing an SSH performance monitor Adding and editing a Windows Performance Counter Monitor Adding and editing a WMI Formatted Performance Monitor Adding and editing a WMI Performance Monitor Enabling global performance monitors Enabling a global performance monitor on a single device Enabling a global performance monitor on multiple devices Configuring the CPU monitor collection settings Configuring the disk monitor collection settings Configuring the interface monitor collection settings Configuring the memory monitor collection settings Configuring the ping monitor collection settings Enabling SNMP on Windows devices Creating custom performance monitors Creating device-specific Active Script performance monitors Creating device-specific APC UPS performance monitors Creating device-specific PowerShell Scripting performance monitors Example - PowerShell performance monitor scripts Creating device-specific SNMP performance monitors Creating device-specific Printer performance monitors Creating device-specific SQL Query performance monitors SQL Query Builder Creating device-specific SSH performance monitors Creating device-specific WMI Formatted Counter performance monitors Creating device-specific WMI performance monitors Example: monitoring router bandwidth Example: troubleshooting a slow network connection Using the Active Script Performance Monitor Alerting and actions Getting started with WhatsUp Gold alerting Step 1: Identify important devices Step 2: Ensure monitors are configured for important devices Step 3: Configure alerts for important devices Configuring alerts for active monitors Configuring alerts for passive monitors Configuring alerts for performance monitors Configuring alerts for devices Step 4: Configure action policies Alert Center options Learning about Alert Center Using the Alerts Home page Using the Threshold Library Using Notification Policies Using the Notification Library Using Running Notification Policies Using the Items report Using the Log report Using Email Notification Message Settings Configuring Data Export Settings Configuring record maintenance Working with Alert Center reports Using Alert Center reports Filtering the Items report Using the Item History report Updating Alert Center items A note about notifications Understanding resolving items - examples Filtering the Log report Configuring Alert Center records to expire Using the Alerts Home reports Using the Performance CPU threshold report Using the Performance Custom threshold report Using the Performance Disk threshold report Using the Performance Interface threshold report Using the Interface Errors and Discards threshold report Using the Performance Memory threshold report Using the Performance Ping Availability threshold report Using the Ping Response Time threshold report Using the SNMP Trap threshold report Using the Syslog threshold report Using the Windows Event Log threshold report Using the Flow Monitor Conversation Partners threshold report Using the Flow Monitor Custom threshold report Using the Flow Monitor Failed Connections threshold report Flow Monitor Interface Traffic threshold report Using the Flow Monitor Top Sender/Receiver threshold report Using the Blackout Summary threshold report Using the WhatsUp Health threshold report Failover threshold report Using the WhatsConfigured Threshold report Using the All Wireless Thresholds report Using the Wireless Access Point RSSI report Using the Wireless Banned Client MAC Addresses report Using the Wireless CPU report Using the Wireless Client Bandwidth report Using the Wireless Device Over Subscription report Using the Wireless Excessive Rogue Alert report Using the Wireless Memory report Using the Wireless Rogue Access Point MAC Address Alert report Using the Wireless Rogue Hidden SSID Alert report Using the Wireless Rogue Specific SSID Alert report Using the Wireless Rogue Unknown SSID Alert report Configuring notifications Alert Center Percent Variables Using Alert Center Notification Policy options Configuring a notification policy Configuring an Alert Center email notification Configuring an Alert Center SMS Direct notification Configuring an Alert Center SMS Action notification Configuring email notification message settings Stopping a running notification policy Using the E-mail Action Using the SMS Direct Action Using the SMS Action Configuring thresholds Configuring Alert Center thresholds Selecting threshold devices Configuring performance thresholds Configuring performance thresholds Configuring a CPU utilization threshold Configuring a custom performance monitor threshold Configuring a disk utilization threshold Configuring an interface utilization threshold Configuring an interface errors and discards threshold Configuring a memory utilization threshold Configuring a ping availability threshold Configuring a ping response time threshold Configuring passive thresholds Configuring passive thresholds Configuring an SNMP trap threshold Configuring a Syslog threshold Configuring a Windows Event Log threshold Configuring Flow Monitor thresholds Configuring Flow Monitor thresholds Selecting Flow Monitor threshold hosts Configuring a conversation partners threshold Configuring a Flow Monitor custom threshold Configuring a failed connections threshold Configuring a Flow Monitor Interface Traffic threshold Configuring a top sender/receiver threshold Configuring system thresholds Configuring system thresholds Configuring a Blackout Summary threshold Configuring a VMware threshold Configuring a Failover threshold Configuring a WhatsUp Health threshold Configuring wireless thresholds Configuring wireless thresholds Configuring a Wireless Access Point RSSI threshold Configuring a Wireless Banned Client MAC Addresses threshold Configuring a Wireless CPU Utilization threshold Configuring a Wireless Client Bandwidth threshold Configuring a Wireless Device Over Subscription threshold Configuring a Wireless Excessive Rogues threshold Configuring a Wireless Memory Utilization threshold Configuring a Wireless Rogue Access Point MAC Addresses threshold Configuring a Wireless Rogue Hidden SSID threshold Configuring a Wireless Rogue Specific SSID threshold Configuring a Wireless Rogue Unknown SSID threshold Using Actions Actions overview Managing Action Strategies About the Action Library Selecting an action type Configuring an action Alerting actions Adding and editing a Beeper Action Adding and editing an Email Action Adding and editing a Pager Action Adding and editing a SMS Action Adding and editing a SMS Direct Action Adding and Editing a Web Alarm Action Web Alarm popup actions Enabling and disabling Web Alarms Accessing Web Alarms on the web interface Adding and editing a Sound Action Adding and editing a Text-To-Speech Action Functional actions Adding and editing an Active Script Action Adding and editing a Log to Text File Action Adding and editing a PowerShell action Example - PowerShell action scripts Adding and editing a Program Action Adding and editing a Service Restart Action Adding and editing a SNMP Set Action Adding and editing a SSH Action Adding and editing a Syslog Action Adding and Editing a VMware Action Adding and editing a WhatsConfigured action Adding and Editing a Windows Event Log Action Using the WinPopup Action About Percent Variables Percent Variables Testing an action Assigning an action Assigning an action to a device Assigning an action to an active monitor Assigning an action to a passive monitor Removing an action Removing an action from a device Removing an action from an active monitor Removing an action from a passive monitor Creating a Blackout Period Action Policies Creating an action policy Assigning an action policy to a device Adding and editing an action policy Configuring an implicit action policy Example: getting an Email alert when the Web server fails Using scripting actions Reports Working with monitor reports Viewing device reports Viewing group reports Using Business Hours settings in monitor reports Viewing real-time data in monitor reports About report refresh intervals Changing the date range Using the Zoom tool Using paging options Changing preferences Using the WhatsUp Gold toolbar buttons Configuring monitor report charts Resizing and sorting report columns Disabling Instant Info popups Understanding graph types Using WhatsUp Gold monitor reports List of reports and logs Learning about monitor reports Device Properties - Performance Monitors Using the Performance Monitor Library Scheduling reports Exporting reports and logs Emailing reports and logs Printing reports and logs Viewing scheduled reports Performance monitor reports Learning about performance monitor reports CPU Utilization About the Disk Utilization report About the Memory Utilization report About the Custom performance monitor report Network monitor reports Learning about network monitors About the Interface Utilization report About the Interface Traffic report About the Ping Availability report About the Ping Response Time report About the Interface Discards report About the Interface Errors report Using Device monitor reports Learning about Device monitors About the Active Monitor Availability report About the Active Monitor Outages report About the Device Uptime report About the Device Health report About the State Change Acknowledgment report About the State Change Timeline report About the Top 10 dashboard Logs Working with logs Learning about Logs Selecting a device to view logs Changing the report or log date range Changing the date range Using paging options Navigating between logs Printing reports and logs Using the WhatsUp Gold toolbar buttons Managing server options Managing Action Policies Viewing payload details Using WhatsUp Gold System Logs About the Action Log Error Logs About the General Error Log About the Passive Monitor Error Log About the Performance Monitor Error Log About the Logger Error Log About the SNMP Trap Log About the Syslog Events Log About the Windows Event Log About the Activity Log About the Scheduled Report Log About the Recurring Action Log About the Web User Activity Log Using WhatsUp Gold Group / Device Logs About the Actions Applied Log About the Blackout Summary Log About the Monitors Applied Log About the Quarterly Availability Summary About the State Summary Using APM (plug-in) Introduction Overview APM Terminology APM licensing and user rights Getting started with APM Application Profiles Application Components Action Policies Discovering applications Dashboards and Reports Viewing APM status APM current status APM historical status Hourly Availability State Change Component Summary State Change Log Instance Summary Action Log Resolved Actions Log Working with application states APM dashboard reports APM State Summary dashboard report Application Event Log dashboard report Configuration and Settings Application Profiles Adding an application profile Importing an application profile Working with existing application profiles Managing application instances Managing application components CPU Utilization Database Query Disk Utilization Interface Statistics Memory Utilization Network Port Check WUG16.4-APM-Process Check Scripting (PowerShell) Scripting (End User Monitor) About iDrone (EUM Poller) and using EUM Components Configuring iDrone (EUM Poller) Using iMacros with End User Monitor (EUM) Components Service Check SNMP SSH WMI Windows Performance Counter Managing critical component groups Adding critical component groups to an application profile Adding critical component groups to an application instance Managing discrete applications Adding discrete applications to an application profile Adding discrete applications to an application instance Applying application attributes Action policies Working with action policies Creating an action policy Assigning an action policy to an instance or component Managing action policies Actions Working with actions Creating a new action Adding an Active Script action Adding an E-mail action Adding a Log-to-Text File action Adding a Windows Event Log action Adding a PowerShell Script action Adding a Program action Adding a Service Restart action Adding an SMS action Adding an SMS Direct action Adding an SSH action Adding a Syslog action Adding a VMware action Blackout policies Working with blackout policies Creating a new blackout policy Configuring APM application settings Flow Monitor (plug-in) Flow Monitor Overview Welcome to WhatsUp Gold Flow Monitor What is Flow Monitor? How does Flow Monitor work? Flow Monitor System requirements Flow Monitor Home Preparing network devices Determining which network devices to monitor Manually configuring devices to export flow data to Flow Monitor Configuring sFlow enabled devices to export flow data to Flow Monitor About Flexible NetFlow Configuring Flexible NetFlow on a Cisco device About Network Based Application Recognition (NBAR) Configuring NBAR on a Cisco device About CBQoS Configuring CBQoS on a Cisco device Viewing potential Flow Monitor sources Using Flow Monitor to Configure Cisco NetFlow Devices Managing Flow Sources About Flow Sources Configuring Flow Monitor to listen for NetFlow data Viewing Flow Sources Configuring a Flow Source Creating an Aggregate source Configuring Flow source access rights Configuring Flow interface properties Creating flow sources Managing Flow Monitor Settings Flow Monitor settings Configure Flow Monitor to listen for NetFlow data Setting the logging level Data retention strategy and tuning Configuring data retention settings Configuring Applications Configuring applications Mapping ports to applications Monitoring traffic on non-standard ports Configuring Flow Groups Using Flow groups Using Flow groups Using the Flow Group dialog Configuring Type of Service Flow Types of Service Editing Flow Type of Service Managing unclassified traffic Classifying traffic that is considered unclassified Using the Flow Unclassified Traffic dialog Configuring Data Export Settings Configuring Flow export settings Maintaining Flow Databases Configuring Flow database table maintenance Stopping or restarting the collector Backing up and restoring the Flow Monitor databases Using the database backup and restore backup utility for Flow Monitor Managing users and user rights Using Flow Monitor reports About the Flow Monitor Reports group About the Interface Details report General view About the Flow Interface Details report Managing report views Selecting an interface Filtering data in a view Filtering by date and time Filtering by traffic direction Filtering by keywords About the Interface Details report options About the Flow Monitor Interface Overview report About the Interface Overview report options Filtering report data Filtering by date and time About the Report Zoom Tool About the Flow Log Filtering report data Filtering by date and time Filtering by severity level About the Report Zoom Tool About the Flow Monitor Log options About the Flow Bandwidth Usage report Selecting an interface Filtering report data Filtering by date and time Filtering by traffic direction About the Bandwidth Usage report options About the Interface Usage report Configuring the Interface Usage report columns About the Interface Usage report options About the NBAR and CBQoS Reports Using Scheduled Reports: printing, exporting, and emailing reports Using Flow Monitor dashboard reports Understanding Flow Monitor dashboard reports Flow Monitor dashboard report types Navigating dashboard reports Using the dashboard report menu Using links in Flow Monitor dashboard reports Using zoom controls on line graphs Using informational tooltips Configuring dashboard reports Filtering Flow Monitor dashboard reports in WhatsUp Gold Exporting dashboard report data Configuring export settings Linking to Flow Monitor reports from WhatsUp Gold dashboard reports Wireless Welcome to WhatsUp Gold Wireless Wireless Overview Wireless accessibility Using WhatsUp Gold Wireless Discovering wireless devices Modifying wireless device role settings Adding existing devices to Wireless Managing Devices in Wireless Map Performance Bandwidth Client Count Rogue Count Received Signal Strength Indicator CPU Utilization Signal to Noise Ratio Memory Utilization Clients Client Details Rogues Managing Excluded Rogues Adding to Excluded Rogues Selecting Rogues to Add to Excluded List Log Wireless Reporting Using Wireless Dashboard Reports About the Wireless: Bandwidth report Wireless: Bandwidth Summary report About the Wireless: Client Count report About the Wireless: Rogue Count report About the Wireless: RSSI report About the Wireless: System Summary report Wireless Top 10 Bandwidth Wireless Top 10 Client Count Wireless Top 10 Rogue Count Wireless Top 10 RSSI Aironet Current reports About the Aironet Current Active Clients report About the Aironet Current Details report About the Aironet Current Errors report About the Aironet Current Last 10 Syslog Messages report Wireless Alerts and Thresholds Wireless Application Settings Application Settings: Global, Data Collection, Rogues, and Client Group Configuring Wireless Global Settings Wireless Global Settings Dialog Configuring Wireless Data Collection Wireless Data Collection Configuration Dialog Configuring Wireless Excluded Rogues List Configuring Wireless Client Groups Wireless Client Groups Interface Virtual (plug-in) Welcome Welcome to WhatsVirtual Using WhatsVirtual Discovering virtual devices Viewing discovery output Manage and monitor virtual devices Performance monitors Actions on virtual machines vCenter server event collection Configuring a VMware threshold from the Alert Center Manually assigning a VMware server role to a device Viewing the WhatsVirtual maps Configuring WhatsVirtual Live Maps Managing virtual machines using WhatsVirtual live maps Viewing the WhatsVirtual reports About the WhatsVirtual Event Log Inventory Viewing Inventory Reports About the Device Info report Device Info Report - System information Device Info Report - IP Addresses information Device Info Report - Interfaces information Device Info Report - BridgePorts information Device Info Report - VLANs information Device Info Report - LAG Trunks information Device Info Report - Assets 1 information Device Info Report - Assets 2 information Device Info Report - Installed Software information Device Info Report - Links information Device Info Report - IP Routes information Device Info Report - HSRP 1 information Device Info Report - HSRP 2 information Device Info Report - VRRP 1 information Device Info Report - VRRP 2 information Device Info Report - STP information Device Info Report - ARP Cache Device Info Report - Forwarding information Device Info Report - Virtual Machine Host information Device Info Report - Hosted Virtual Machines information Device Info Report - Virtual Machine information Device Info Report - IP Phone Manager information Device Info Report - Windows Computer System information Device Info Report - Windows Operating System information Device Info Report - Windows BIOS information Device Info Report - Windows Processor information Device Info Report - Windows Physical Memory information Device Info Report - Windows Logical Disks information About the Asset Inventory report About the Device Connectivity report About the Installed Software report About the Switch Port Utilization report About the VLAN View About the Subnet View About the Compter System report About the BIOS report Windows Software Update Report About the Windows Services report About the Warranty Information report Configured (plug-in) Welcome to WhatsConfigured What is WhatsConfigured? Finding more information and updates Accessing WhatsConfigured Features in WhatsUp Gold The Configured tab Finding WhatsConfigured on Device Properties Finding WhatsConfigured thresholds in Alert Center Viewing WhatsConfigured reports About the WhatsConfigured Task Log About the WhatsConfigured Start vs Run Configuration report About the Policy Audit report Using Task Scripts About Task Scripts Using the WhatsConfigured Task Script Library Creating and editing a task script Importing and exporting task scripts Configuring custom task scripts About the WhatsConfigured Custom Script Language Using Tasks About tasks About the WhatsConfigured Task Library Selecting a task type Configuring schedulable tasks Configuring password tasks Assigning a task to a device Running a scheduled task immediately About Device Properties - Tasks Using Device Properties - Tasks Assigning tasks Comparing archived configuration files Deleting archived configuration files Exporting archive configuration files Importing configuration files to archive Modifying archived configuration files Removing tasks from devices Restoring archived configurations Running tasks immediately Viewing archived configuration files Using Policies About policies About the Policy Library Configuring a WhatsConfigured policy Auditing a Policy Viewing archive policy audit results Using WhatsConfigured Templates About WhatsConfigured templates Using the Template Library Configuring templates Generating and applying templates Importing and exporting templates Using the System Script Library About the System Script Library Configuring system scripts Importing and exporting system scripts Using the CLI Setting Library About the CLI Settings Library About CLI Settings Configuring CLI settings Importing and exporting CLI settings Using WhatsConfigured Tools About Archive Search Performing an archive search Configuration Archive Search Result Using the WhatsConfigured VLAN Manager Configuring VLAN Trunks Using Alert Center with WhatsConfigured Assigning an Alert Center threshold to a task Managing the WhatsConfigured and TFTP services Starting, stopping and restarting WhatsConfigured services Other Plugins ELM Reports Using Event Log Management (ELM) Reports in WhatsUp Gold Event Log Management (ELM) Reports in WhatsUp Gold Overview Using the WhatsUp Gold (WUG)/(ELM) Integration Configuration Tool Using ELM Summary reports Configuring ELM Summary Reports Using ELM Alarm reports Configuring ELM Alarm Reports ELM Plug-in Reports Admin Using WhatsUp Gold Admin features Using Admin features Home Using Admin Console Opening NM Console from the Web interface Libraries Using the Monitor Library Using the Credentials Library Selecting a credential type Adding and editing a new SNMP v1 credential Adding and editing a new SNMP v2 credential Adding and editing a new SNMP v3 credential Adding and editing a new Windows credential Adding and editing a new ADO credential Adding and editing a new Telnet credential Adding and Editing a New SSH Credential Adding and editing a new VMware credential Adding and editing a new JMX credential Scheduling Adding and editing a recurring action Scheduling Scheduling a Recurring Action Scheduling maintenance Managing scheduled reports System Administration Managing WhatsUp Gold server options Using the SNMP MIB Manager Using the SNMP MIB Manager to troubleshoot MIB files Setting LDAP or Cisco ACS credentials Test LDAP credentials Setting Cisco ACS credentials Browse Active Directory Translation Groups About the Language Library New Language Managing users and groups Managing user accounts and user groups About user rights Adding and editing user accounts Adding and editing user groups About device group access rights Enabling device group access rights Assigning group access rights Propagating group access rights to subgroups Determining the highest right Understanding device group access rights and user access rights About group access rights and users' home groups About group access rights and dynamic device groups Using the Polling Configuration Library Configuring a poller Adding a subnet Using the Task Library Using the Task Library Create/Edit a WhatsUp Gold task Configuring task schedules Options Configuring Email settings Changing preferences Managing dashboard views Using the Program Options Enabling the polling engine Enabling actions Enabling performance monitors Enabling WhatsVirtual event collection Enabling Ping Throttle Enabling the SNMP Trap Listener Enabling the Windows Event Log listener Enabling the Syslog listener Enabling FIPS 140-2 mode About operating WhatsUp Gold in FIPS 140-2 mode Changing the device state colors or icons Passive Monitor Listeners Changing how long report data is stored Selecting a display font Changing clock/regional preferences Changing the date and time format Using the WhatsUp Services Controller Managing services SQL server services Setting Advanced Properties for a VoIP Monitor AlertFox Learning about AlertFox VoIP Monitor (plug-in) About WhatsUp Gold VoIP Monitor About Cisco IP SLA features in the WhatsUp Gold VoIP Monitor plug-in Configuring WhatsUp Gold VoIP Source and Destination Devices Configuring Cisco devices for IP SLA VoIP UDP Jitter operations Enabling the IP SLAs Responder on the Destination Device Installing and Configuring WhatsUp Gold VoIP Monitor Configuring VoIP Refreshing the WhatsUp Gold License for VoIP Monitor Using WhatsUp Gold VoIP Monitor Using the VoIP Performance Monitor Features and Reports VoIP Performance Monitor Reports VoIP Custom Performance Monitor Reports Enabling and Disabling VoIP Performance Monitors Adding Users to VoIP Dashboard Reports Setting Up the VoIP Active Monitor To set the VoIP MOS threshold options Configuring Actions for the VoIP Monitor Using SNMP SNMP overview Enabling SNMP on Windows devices Monitoring an SNMP Service About the SNMP Agent or Manager About the SNMP Management Information Base About SNMP Object Names and Identifiers Using the SNMP MIB Manager Using the SNMP MIB Manager to troubleshoot MIB files About the SNMP operations Using a custom name for SNMP device interfaces Configuring a custom name (ifAlias) for an SNMP device interface About SNMP security Using the Trap Definition Import Tool Extending WhatsUp Gold with custom scripting Extending WhatsUp Gold with scripting Scripting Active Monitors Using the context object with active monitors Example active script active monitors Monitoring printer ink level and utilization Alert when temperature exceeds or drops out of range Determine invalid user account activity Monitor bandwidth utilization on an interface Monitor an SNMP agent running on a non standard port Monitor for unknown MAC addresses Scripting Performance Monitors Using the context object with performance monitors Example active script performance monitors Graphing printer ink level utilization Poll a reference variable and perform a calculation Graph a temperature monitor Use SNMP GetNext. Poll multiple reference variables Scripting Actions Using the context object with actions Example active script actions Post device status to Twitter Acknowledge all devices Using the SNMP API CoreAsp.SnmpRqst CoreAsp.ComResult CoreAsp.ComSnmpResponse Example scripts using the SNMP API Troubleshooting the SNMP API Using the Dashboard Screen Manager Ipswitch Dashboard Screen Manager overview How does the Dashboard Screen Manager work? Installing the Dashboard Screen Manager Opening the Dashboard Screen Manager Configuring a Dashboard Screen Manager playlist Troubleshooting and Maintenance Troubleshooting your network Maintaining the Database About the database tools Database Performance Tool Database Tools Table Maintenance Group Policy Object 503 Service Unavailable Error Recovering from a "Version Mismatch" error Task Tray Application fails on Windows Vista Co-located SQL Server and WhatsUp Gold server clocks must be synchronized Connecting to a remote desktop WhatsUp Gold engine message Troubleshooting SNMP and WMI connections False negative returned from WMI monitors Re-enabling the Telnet protocol handler Passive Monitor payload limitation Receiving entries in the SNMP Trap Log Recommended SMS modems and troubleshooting tips Troubleshooting IIS configuration Uninstalling Ipswitch WhatsUp Gold Troubleshooting the WhatsUp Health Threshold Frequently Asked Questions Monitors and actions FAQ Alert Center FAQ Dashboard FAQ Wireless FAQ User accounts and permissions FAQ Flow Monitor FAQ Admin FAQ WhatsConfigured FAQ APM FAQ Copyright notice