Contents

WhatsUp Gold Overview Welcome to Ipswitch WhatsUp Gold v14.1 WhatsUp Gold editions New in v14.1 Sending feedback Finding more information and updates Installing and Configuring WhatsUp Gold System requirements Installing WhatsUp Gold Installing WhatsUp Gold using Microsoft SQL Server 2005 Express Edition Installing WhatsUp Gold using an existing Microsoft SQL Server Upgrading Activating WhatsUp Gold for new or upgraded licenses About device count limits About the Task Tray and Desktop Actions icons Configuring the database Configuring the web server Stopping and starting the internal web server About the default SSL certificates Using IIS on Windows XP or Windows 2003 Using IIS on Windows Vista Using IIS on Windows Server 2008 Discovering and Viewing Network Data Discovering network devices Preparing devices for discovery Preparing WhatsUp Gold for discovery Configuring and running discovery Configure discovery settings Using SNMP Smart Scan Using IP Range Scan Using Hosts File Scan Running discovery Add discovered devices to WhatsUp Gold Saving discovery results Configuring Scheduled Discovery Adding a single device manually Using Device Roles Configuring device role settings Configuring device role identification settings Using the percent variables in the Discovery Console Managing device roles Viewing network data Using the WhatsUp Gold Console About the console Using the WhatsUp Gold console menus The File menu The Edit menu The View menu The Arrange menu The Configure menu The Tools menu The Reports menu The Window menu The Help menu Organizing Devices, Device Groups, and Maps with drag-and-drop About the Device View About device icons About the Map View Using the WhatsUp Gold Web Interface Accessing the web interface About the WhatsUp Gold web interface About the GO menu About the Home tab About the Devices tab About the Reports tab About the Alert Center tab About InstantInfo popups Disabling InstantInfo popups Using WhatsUp Gold Mobile Access About WhatsUp Gold Mobile Access Mobile Access supported browsers Managing WhatsUp Gold Mobile Access Accessing WhatsUp Gold from a mobile device Navigating and using the WhatsUp Gold Mobile Access home screen Using Mobile Access Device List Using Mobile Access Reports Using Mobile Access Favorites Using Mobile Access Preferences Managing Users About user accounts Creating and modifying user accounts About user rights About group access rights Enabling group access rights Assigning group access rights Propagating group access rights to subgroups Determining the highest right Understanding group access rights and user access right About group access rights and users' home groups About group access rights and dynamic device groups Managing Devices Device overview About the Device View Using Credentials Learning about the Device Properties About General Device Properties About Device Property Performance Monitors About Device Property Active Monitors About Device Property Passive Monitors About Device Property Actions About Device Property Credentials About Device Property Polling About Device Property Notes About Device Property Menus About Device Property Custom Links About Device Property Attributes About the DeviceIdentifier attribute About Device Property Tasks Adding a new device Adding additional network interfaces to a device Adding attributes to a device Adding notes to a device Changing a device IP address Changing a device name Changing Device Types Using Acknowledgements Acknowledging a State Change Editing multiple devices with Bulk Field Change Performing a device search using Find Device Group Access and User rights for Find Device Creating custom context Menus Using Device Groups About device groups Creating device groups About Dynamic Groups Dynamic Group Examples Building Dynamic Groups About Polling Polling overview Changing how you poll devices Using Maintenance mode Setting how often your devices are polled Stopping and starting polling Stopping and starting polling on a monitor Dependencies overview Setting Dependencies Viewing Dependencies IPX support Using Active Monitors Active monitors overview About the Active Monitor Library Configuring active monitors Using the APC UPS Monitor Using the Domain Name Service (DNS) Monitor Using the Email Monitor Using the Fan Monitor Using the File Properties Monitor About file checksum Using the Folder Monitor Using the FTP Monitor Using the Network Statistics Monitor Example - Using a Network Statistic Monitor to check for IP data received and discarded Using the NT Service Monitor Using the Ping Monitor Using the Power Supply Monitor Using the Printer Monitor Using the Process Monitor Example - Using the Process Monitor to check for antivirus software Using the SNMP Monitor Selecting an object in the MIB Tree Example: monitoring network printer toner levels Using the SQL Query Monitor Using the HTTP Content Monitor Example: monitoring and alerting on web page content Using the TCP/IP Monitor Types of TCP/IP monitors Rules Expression Editor Script Syntax Script Syntax: Expect=Keyword Script Syntax: Send=Keyword Script Syntax: SimpleExpect Keyword Script Syntax: Flow Control Keywords Send to disconnect examples Regular Expression syntax Text string example Using the Telnet Monitor Using Telnet to determine "Expect on Connect" string Using the Temperature Monitor Using the WAP Radio Monitor Using premium active monitors Monitoring a Microsoft Exchange Server How to get started using the Exchange Monitor Configuring an Exchange Monitor Exchange Roles and Performance Monitoring Exchange services Example: Exchange Server monitor Monitoring Microsoft Exchange 2003 Servers Configuring an Exchange 2003 Monitor Exchange 2003 parameters Exchange 2003 services Example: Exchange Server 2003 monitor Monitoring Microsoft SQL Server How to get started using SQL Server Monitor Configuring a SQL Server Monitor SQL Server Parameters SQL Server Services Example: SQL Server Monitor Monitoring WMI-enabled applications How to use WMI Monitors Configuring a WMI Monitor Example: WMI Monitor Monitoring Mail Servers Configuring an Email Active Monitor Example: Email Monitor About the VoIP Active Monitor Using the Active Script Active Monitor Assigning active monitors Assigning a monitor when adding a device Assigning a monitor from Device Properties Assigning a monitor to multiple devices Removing and deleting active monitors Disabling an active monitor Removing an active monitor About critical active monitors Configuring a critical polling path Group and Device active monitor reports Using Passive Monitors Passive monitors overview Passive Monitor icon About the Passive Monitor Library About Passive Monitor Listeners Configuring the SNMP Trap Listener Configuring the Syslog Listener Configuring the Windows Event Log Listener Configuring passive monitors Using the Trap Definition Import Tool Using the Passive Monitor Library Using the SNMP Trap Monitor Using the Syslog Monitor Using the Windows Event Log Monitor Using the Any passive monitor Assigning passive monitors Group and device passive monitor reports Using Actions Actions overview About action strategies About the Action Library Configuring an action Using the Beeper Action Using the Log to Text Action Using the Pager Action Using the Program Action Using the Active Script Action Creating a Service Restart Action Using the SMS Action Using the SMS Direct Action Using the Email Action Using an SNMP Set Action Using the Syslog Action Using a Text-to-Speech Action Using the Web Alarm Action The Web Alarm popup window Enabling and disabling Web Alarms Accessing Web Alarms on the web interface Using the Windows Event Log Action Using the WinPopup Action About Percent Variables Percent Variables Testing an action Assigning an action Assigning an action to a device Assigning an action to an active monitor Assigning an action to a passive monitor Removing an action Removing an action from a device Removing an action from an active monitor Removing an action from a passive monitor Creating a Blackout Period About Action Policies Creating an action policy Assigning an action policy Editing action policies Implicit action policy Example: getting an Email alert when the Web server fails Using Scripting Actions Using the Alert Center About Alert Center Using Alert Center and actions Navigating the Alert Center About Alert Center Home Updating Alert Center items A note about notifications About the Threshold Library Configuring Alert Center thresholds Selecting threshold devices Selecting Flow Monitor threshold hosts About performance thresholds Configuring a CPU utilization threshold Configuring a custom performance monitor threshold Configuring a disk utilization threshold Configuring an interface utilization threshold Configuring a memory utilization threshold Configuring a ping availability threshold Configuring a ping response time threshold Configuring passive thresholds Configuring an SNMP trap threshold Configuring a Syslog threshold Configuring a Windows Event Log threshold Configuring Flow Monitor thresholds Configuring a conversation partners threshold Configuring a custom threshold Configuring a failed connections threshold Configuring a Flow Monitor interface traffic threshold Configuring a top sender/receiver threshold Configuring a WhatsUp health threshold About the Alert Center Notification Library Configuring an Alert Center email notification About notification policies Configuring a new notification policy Using Alert Center reports About Running Notifications Stopping notifications Configuring email notification message settings About the Alert Center Log About the Alert Center Items report Viewing item's history About Alert Center record maintenance Using Performance Monitors Performance monitors overview About the Performance Monitor Library Configuring performance monitors Configuring the CPU monitor collection settings Configuring the disk monitor collection settings Configuring the interface monitor collection settings Configuring the memory monitor collection settings Configuring the ping monitor collection settings Enabling global performance monitors Enabling a global performance monitor on a single device Enabling a global performance monitor on multiple devices Enabling SNMP on Windows devices Custom Peformance Monitors Creating global custom performance monitors Creating global SNMP performance monitors Creating global WMI performance monitors Creating global APC UPS Performance Monitor Creating device-specific custom performance monitors Creating device-specific SNMP performance monitors Creating device-specific WMI performance monitors Creating device-specific WMI performance monitors Creating device-specific WMI performance monitors Example: monitoring router bandwidth Example: troubleshooting a slow network connection Using the Active Script Performance Monitor About performance reporting Monitoring Performance Data in Real Time About Real-Time Data features Using InstantInfo popups Disabling InstantInfo popups Using Network Tools to view real-time data About the Web Task Manager About the Web Performance Monitor Using Split Second Graph Workspace Reports Using the Performance Monitor workspace report Viewing Real-time Data in Full Reports Using Maps Using the Map View About Map View device limitations Organizing devices Using Arrange commands Using map display commands Adding annotations to a map Using circle properties Using line properties Using rectangle properties Using text properties Using the network cloud Using polygon properties Using image properties Using link lines About connecting links Creating connected link lines About unconnected links Showing unconnected links Using attached lines Using device types Using grid properties Grouping objects Locking the position of map objects Using the Program Options Changing the date and time format Changing how long report data is stored Changing the device state colors or icons Changing clock/regional preferences Using Full Reports Learning about full reports About System Reports About Group Reports About Device Reports List of full reports About report refresh intervals Printing, exporting, and saving full reports Report column sizing and sorting Changing the report date range Adding a report to your list of favorites Using Recurring Reports Configuring Recurring Reports Testing Recurring Reports Understanding and Using Workspaces Learning about workspaces About types of workspaces About the Home Workspace About the Device Status workspace About the Top 10 workspace Managing Workspace Views Navigating workspace views About workspace content Adding workspace reports to a workspace view Using Workspace Reports Learning about workspace reports List of workspace reports About the workspace report menu Configuring a workspace report Moving workspace reports within a workspace view Device Group Mini Status workspace report Using SNMP Features SNMP overview Monitoring an SNMP Service About the SNMP Agent or Manager About the SNMP Management Information Base (MIB) About SNMP Object Names and Identifiers Using the SNMP MIB Manager Using the SNMP MIB Manager to troubleshoot MIB files About the SNMP operations Using a custom name for SNMP device interfaces Configuring a custom name (ifAlias) for an SNMP device interface About SNMP Security Using the Trap Definition Import Tool Using Network Tools About Network Tools Using the Ping tool Using the Traceroute tool Using the Lookup tool Using the Telnet tool Using the SNMP MIB Walker Using the SNMP MIB Explorer Using the MAC Address Tool Using the Diagnostic Tool Using the Web Performance Monitor Using the Web Task Manager Using the Web Task Manager - Process tab Using the Web Task Manager - Performance tab Using the Web Task Manager - Interfaces tab Extending WhatsUp Gold with custom scripting Extending WhatsUp Gold with scripting Scripting Active Monitors Using the Context object with Active Monitors Example Active Script Active Monitors Monitoring printer ink level and utilization Alert when temperature exceeds or drops out of range Determine invalid user account activity Monitor bandwidth utilization on an interface Monitor an SNMP agent running on a non standard port Monitor for unknown MAC addresses Scripting Performance Monitors Using the Context object with Performance Monitors Example Active Script Performance Monitors Graphing printer ink level utilization Poll a reference variable and perform a calculation Graph a temperature monitor Use SNMP GetNext. Poll multiple reference variables Scripting Actions Using the Context object with Actions Example Active Script Actions Post device status to Twitter Acknowledge all devices Using the SNMP API CoreAsp.SnmpRqst CoreAsp.ComResult CoreAsp.ComSnmpResponse Example scripts using the SNMP API Troubleshooting the SNMP API Troubleshooting and Maintenance Troubleshooting your network Maintaining the Database Using the database backup and restore backup utility About the database tools Database Performance Tool Database Tools Table Maintenance Recovering from a "Version Mismatch" error Task Tray Application fails on Windows Vista Connecting to a Remote Desktop WhatsUp Gold engine message Troubleshooting SNMP and WMI connections Re-enabling the Telnet protocol handler Passive Monitor payload limitation Receiving entries in the SNMP Trap Log Restarting the WhatsUp Gold services from the command line Recommended SMS modems and troubleshooting tips Uninstalling Ipswitch WhatsUp Gold About the Dashboard Screen Manager Ipswitch Dashboard Screen Manager overview How does the Dashboard Screen Manager work? Installing the Dashboard Screen Manager Opening the Dashboard Screen Manager Configuring a Dashboard Screen Manager playlist Using WhatsUp Gold Distributed and MSP Edition About WhatsUp Gold Distributed and MSP Edition About the Distributed and MSP Edition reporting capabilities System requirements Installing Central and Remote Sites Installing Central and Remote Sites Step 1: Installing the WhatsUp Gold Central Site Changing the Central Site configuration settings Step 2: Configuring the firewall for Remote Site connections Step 3: Installing the WhatsUp Gold Remote Site Changing the Remote Site configuration settings Step 4: Using Reports for WhatsUp Gold Distributed and MSP Edition Workspace Reports: Learning about the Central/Remote Workspace Reports Adding Remote/Central workspace reports to your Home Workspace Using the Remote/Central workspace reports Moving and removing Remote/Central workspace reports Managing Workspace Views Full Reports: learning about the Central/Remote Full Reports Using the Remote Site full reports Step 5: Using the Ipswitch Dashboard Screen Manager Creating and modifying user accounts Help for WhatsUp Gold Plug-ins Using WhatsUp Gold Flow Monitor Welcome to WhatsUp Gold Flow Monitor WhatsUp Flow Monitor Overview What is Flow Monitor? How does Flow Monitor work? Supported versions System requirements Configuring WhatsUp Flow Monitor Determining which device sources to monitor Configuring Flow sources Monitoring traffic on non-standard ports Classifying traffic that is considered unclassified Configuring data roll-up intervals Managing users and user rights Setting the logging level Backing up and restoring the Flow Monitor databases Using the database backup and restore backup utility for Flow Monitor Stopping or restarting the collector Using Flow Groups Navigating WhatsUp Flow Monitor About the Flow Monitor Home page About Flow Monitor database and service icons Using the Flow Monitor Home page right-click menu Searching reports for specific host names Using Flow Monitor reports About the Flow Monitor Reports tab About the Interface Details report General view Managing report views Selecting an interface Filtering data in a view Filtering by date and time About the Report Zoom Tool Filtering by traffic direction Filtering by keywords Filtering by drilling-down About the Interface Overview report Filtering report data Filtering by date and time About the Flow Monitor Log Filtering report data Filtering by date and time Filtering by severity level Exporting report data About the Bandwidth Usage report Selecting an interface Filtering report data Filtering by date and time Filtering by traffic direction About the Interface Usage report Using Flow Monitor workspace reports Understanding Flow Monitor workspace reports Flow Monitor workspace report types Navigating workspace reports Using the workspace report menu Using links in Flow Monitor workspace reports Using zoom controls on line graphs Using informational tooltips Configuring workspace reports Filtering Flow Monitor workspace reports in WhatsUp Gold Exporting workspace report data Configuring export settings Linking to Flow Monitor reports from WhatsUp Gold workspace reports Using WhatsUp Gold VoIP Monitor About WhatsUp Gold VoIP Monitor About Cisco IP SLA features in the WhatsUp Gold VoIP Monitor plug-in Configuring WhatsUp Gold VoIP Source and Destination Devices Configuring Cisco devices for IP SLA VoIP UDP Jitter operations To enable the IP SLAs Responder on the destination device Installing and Configuring WhatsUp Gold VoIP Monitor Configuring VoIP Monitor Refreshing the WhatsUp Gold license for the VoIP Monitor Using WhatsUp Gold VoIP Monitor Using the VoIP performance monitor features and reports About the VoIP performance monitor reports About the VoIP custom performance monitor reports Enabling and disabling VoIP performance monitors Adding users to VoIP workspace reports About the VoIP active monitor To set the VoIP MOS threshold options To set the VoIP MOS settings Using WhatConnected Layer 2 Discovery Welcome to WhatsConnected Finding more information and updates Sending feedback Installing and Configuring WhatsConnected System requirements Installation overview Activating WhatsConnected licenses Discovering Networks Getting started with WhatsConnected About Layer 2 Network Discovery Configuring Layer 2 Network Discovery About Layer 2 Network Discovery scan types About Layer 2 discovery settings Configuring discovery settings About discovery IP scopes About Seed IP Scope About Include IP Scope About Exclude IP Scope Configuring network protocols and credentials The ICMP protocol The SNMP protocol and credentials SNMPv1 credentials SNMPv2 credentials SNMPv3 credentials The SSH Protocol The VmWare (VIM) protocol Running a Layer 2 Network Discovery Adding a device manually Refreshing network connectivity Using the WhatsConnected console About the console About Layer 2 Network Discovery Files Managing Layer 2 Network Discovery Files Creating a new discovery file Opening a discovery file Opening a recently used discovery file Using Replace Devices Using Merge Devices Using Replace Maps Using Merge Maps Using Save Using Save As Viewing Network Data About network data views About data grid views Column filtering Edit Device Category Show in Device Categories Remove selected devices Print and Print Preview Save to a Comma-Separated Value (CSV) file Copying to clipboard About Device Categories View About Device Details tab view About the Device Categories view right-click menu About Device List View About Device List columns Using Device List filters Viewing Device List details About Topology Maps View About Topology Tree View Managing and customizing topology groups and maps About adding individual or connected devices to a topology map About removing devices from a topology map Viewing device properties from a topology map Viewing link or multi-linked properties from the topology map Exporting network data Exporting topology maps to Visio Exporting topology maps to WhatsUp Gold About Topology layout modes About Radial Layout settings About Hierarchy Layout settings About Manual Layout settings Layout Children About Subnets View Viewing Subnet device details About the Links View Using WhatsConnected Tools About WhatsConnected Tools Using Layer 2 Trace Using IP/MAC Finder About the Select button About the Refresh Connectivity button Using the Device Viewer Configuring WhatsConnected About WhatsConnected configuration settings Configuring Applications Settings Configuring Discovery Settings Configuring Protocol Settings Configuring Device Types Using WhatsConfigured Welcome to WhatsConfigured Finding more information and updates Sending feedback Installing and Licensing WhatsConfigured WhatsConfigured System Requirements Installing and Licensing WhatsConfigured Activating WhatsConfigured licenses Accessing WhatsConfigured Features in WhatsUp Gold Finding WhatsConfigured on the Configure menu Finding WhatsConfigured on Device Properties Finding the WhatsConfigured Task Log Finding WhatsConfigured thresholds in Alert Center Using Tasks About Tasks About the WhatsConfigured Task Library Configuring tasks Configuring schedulable tasks Configuring a daily task schedule Configuring a weekly task schedule Configuring a monthly task schedule Configuring a yearly task schedule Configuring a custom task schedule Configuring password tasks Adding a credential type Changing a device's credentials Removing credentials from a device Assigning a task to a device Using Task Scripts About Task Scripts About the WhatsConfigured Task Script Library About the backup startup config task script About the backup running config task script Configuring custom task scripts The WhatsConfigured Custom Script Language About the WhatsConfigured Custom Script Language Using WhatsConfigured Comments About WhatsConfigured comments About WhatsConfigured command types Using WhatsConfigured Variables About variables Variable definitions Accessing protocol settings Using reversed WhatsConfigured variable names Using WhatsConfigured Commands About commands About basic WhatsConfigured command syntax About strings and regular expressions in WhatsConfigured Storing WhatsConfigured command output in the WhatsUp Gold database Trimming WhatsConfigured command output Using WhatsConfigured commands with queries About WhatsConfigured command layout WhatsConfigured script variables affecting command execution About WhatsConfigured command types @login @enable Device commands Low-level commands @connect @write @read Script Examples Example Scripts About Device Properties - Tasks Using Device Properties - Tasks Viewing a configuration file Comparing two configuration files Restoring a device to an archived configuration Deleting a configuration file from a device Running a scheduled task immediately Removing tasks from a device Using Alert Center with WhatsConfigured Assigning an Alert Center threshold to a task Using WhatsConfigured reports About the WhatsConfigured Task Log Using the WhatsUp Services Controller About the WhatsUp Services Controller Stopping the WhatsConfigured Service Starting the WhatsConfigured Service Restarting the WhatsConfigured Service About the WhatsConfigured Task Log Copyright notice