WhatsUp Gold Overview
Welcome to Ipswitch WhatsUp Gold v12.3
WhatsUp Gold editions
New in v12.3
Finding more information and updates
Sending feedback
Gathering and Viewing Network Data
Gathering network data
Viewing network data
Installing and Configuring WhatsUp Gold
Installation overview
System requirements
Installation notes
Installing WhatsUp Gold
Installing WhatsUp Gold using Microsoft® SQL Server® 2005 Express Edition
Installing WhatsUp Gold using an existing Microsoft SQL Server
Activating WhatsUp Gold for new or upgraded licenses
About the Task Tray and Desktop Actions icons
Configuring the database
Configuring the web server
Stopping and starting the internal web server
About the default SSL certificates
Using IIS on Windows XP or Windows 2003
Using IIS on Windows Vista
Using IIS on Windows Server 2008
Using Device Discovery
About device count limits
About Device Discovery
Using the Device Discovery wizard
About Device Discovery scan types
Using Device Discovery wizard SNMP SmartScan option
Example: discovering devices
Adding a single device manually
Example: manually adding a device to a device group
Example: clicking and dragging a device to a device group
About Active Discovery
Using the WhatsUp Gold Console
About the console
Using the WhatsUp Gold console menus
The File menu
The Edit menu
The View menu
The Arrange menu
The Configure menu
The Tools menu
The Reports menu
The Window menu
The Help menu
Organizing Devices, Device Groups, and Maps with drag-and-drop
About the Device View
About device icons
About the Map View
Organizing device layout and views
Adding annotations to a map
About link lines
Using attached lines
Using the WhatsUp Gold Web Interface
Accessing the web interface
About the WhatsUp Gold web interface
About the GO menu
About the Home tab
About the Devices tab
About the Reports tab
Managing Users
About user accounts
Creating and modifying user accounts
About user rights
About group access rights
Enabling group access rights
Assigning group access rights
Propagating group access rights to subgroups
Determining the highest right
Understanding group access rights and user access right
About group access rights and users' home groups
About group access rights and dynamic device groups
Managing Devices
Device overview
About the Device View
Learning about the Device Properties
About General Device Properties
About Device Property Performance Monitors
About Active Monitor Device Properties
About Passive Monitor Device Properties
About Device Property Actions
About Device Property Credentials
About Device Property Polling
About Device Property Notes
About Device Property Menus
About Device Property Custom Links
About Device Property Attributes
Adding a new device
Adding additional network interfaces to a device
Adding attributes to a device
Adding notes to a device
Changing a device IP address
Changing a device name
Selecting Device Types
Configuring Device Types
Changing Device Types
Using Acknowledgements
Acknowledging a State Change
Editing multiple devices with Bulk Field Change
Using Credentials
Creating Custom Context menus
Using Device Groups
About device groups
Creating device groups
About Dynamic Groups
Dynamic Group Examples
Building Dynamic Groups
About Polling
Polling overview
Changing how you poll devices
Using Maintenance mode
Setting how often your devices are polled
Stopping and starting polling
Stopping and starting polling on a monitor
Dependencies overview
Setting Dependencies
Viewing Dependencies
IPX support
Using Actions
About actions
About action strategies
About the Action Library
About Web Alarms
Configuring an action
Creating a Beeper Action
Creating a Pager Action
Creating an Email Action
Creating an SMS Action
Creating an SMS Direct Action
Creating a WinPopup Action
Creating a Syslog Action
Creating a Text-to-Speech Action
Creating a Program Action
Creating an Active Script Action
Creating a Web Alarm Action
Creating a Service Restart Action
Testing an action
Deleting an action
Assigning an action to a device
Creating a Blackout Period
Percent Variables
About action policies
Creating an action policy
Editing Action Policies
Implicit Action Policy
Example: getting an Email alert when the Web server fails
Using Active Monitors
Active monitors overview
About the Active Monitor Library
Supported active monitors
Assigning active monitors
Assigning an action to a monitor
Deleting active monitors
Group and Device active monitor reports
Example: monitoring network printer toner levels
Expression Editor
Script Syntax
Script Syntax: Expect=Keyword
Script Syntax: Flow Control Keywords
Script Syntax: Send=Keyword
Script Syntax: SimpleExpect Keyword
Send to disconnect examples
Regular Expression syntax
Text string example
Using Telnet to determine "Expect on Connect" string
Using the Active Script Monitor
Using the Active Script Monitor context object
Examples: Active Script Monitor context code
Using premium monitors
Monitoring a Microsoft Exchange Server
How to get started using the Exchange Monitor
Configuring an Exchange Monitor
Exchange parameters
Exchange services
Example: Exchange Server monitor
Monitoring Microsoft SQL Server
How to get started using SQL Server Monitor
Configuring an SQL Server Monitor
SQL Server Parameters
SQL Server Services
Example: SQL Server Monitor
Monitoring WMI-enabled applications
How to use WMI Monitors
Configuring a WMI Monitor
Example: WMI Monitor
Monitoring Mail Servers
Configuring an Email Active Monitor
Example: Email Monitor
Using Passive Monitors
About Passive Monitors
Assigning passive monitors
Configuring Passive Monitor Listeners
About the Passive Monitor Library
Group and device passive monitor reports
Receiving SNMP traps
Using Performance Monitors
Performance Monitor overview
About the Performance Monitor Library
Configuring and enabling Performance Monitors
Enabling SNMP on Windows devices
Adding monitors to the Performance Monitor Library
About performance reporting
Custom Peformance Monitors
Example: monitoring router bandwidth
Example: troubleshooting a slow network connection
Monitoring Performance Data in Real Time
About Real-Time Data features
Using InstantInfo popups
Disabling InstantInfo popups
Using Network Tools to view real-time data
About the Web Task Manager
About the Web Performance Monitor
Using Split Second Graph Workspace Reports
Using the Performance Monitor workspace report
Viewing Real-time Data in Full Reports
Using Active Discovery
About Active Discovery
Configuring Active Discovery
Example: configuring Active Discovery
Enabling and disabling an Active Discovery task
Testing Active Discovery tasks
Using Maps
Using the Map View
About the Map View
Using map display options
Using Arrange options
Organizing devices
Using device types
Using grid properties
Grouping objects
Locking the position of map objects
Mapping fonts
Organizing devices
Using link lines
Using attached lines
Connecting links
About unconnected links
Showing unconnected links
Creating connected link lines
Using the Program Options
Changing the date and time format
Changing how long report data is stored
Changing the device state colors or icons
Changing clock/regional preferences
Using Full Reports
Learning about full reports
About System Reports
About Group Reports
About Device Reports
List of full reports
About report refresh intervals
Printing, exporting, and saving full reports
Report column sizing and sorting
Changing the report date range
Adding a report to your list of favorites
Using Recurring Reports
Configuring Recurring Reports
Testing Recurring Reports
Understanding and Using Workspaces
Learning about workspaces
About types of workspaces
About the Home Workspace
About the Device Status workspace
About the Top 10 workspace
Managing Workspace Views
Navigating workspace views
About workspace content
Adding workspace reports to a workspace view
Using Workspace Reports
Learning about workspace reports
List of workspace reports
About the workspace report menu
Configuring a workspace report
Moving workspace reports within a workspace view
Device Group Mini Status workspace report
Using SNMP Features
SNMP overview
Monitoring an SNMP Service
About the SNMP Agent or Manager
About the SNMP Management Information Base (MIB)
About SNMP Object Names and Identifiers
Using the SNMP MIB Manager
Using the SNMP MIB Manager to troubleshoot MIB files
About the SNMP operations
Using a custom name for SNMP device interfaces
Configuring a custom name (ifAlias) for an SNMP device interface
About SNMP Security
Using the Trap Definition Import Tool
Using Network Tools
About Network Tools
Using the Ping tool
Using the Traceroute tool
Using the Lookup tool
Using the Telnet tool
Using the SNMP MIB Walker
Using the SNMP MIB Explorer
Using the MAC Address Tool
Using the Diagnostic Tool
Using the Web Performance Monitor
Using the Web Task Manager
Using the Web Task Manager - Process tab
Using the Web Task Manager - Performance tab
Using the Web Task Manager - Interfaces tab
Using WhatsUp Gold Distributed and MSP Edition
About WhatsUp Gold Distributed and MSP Edition
About the Distributed and MSP Edition reporting capabilities
System requirements
Installing Central and Remote Sites
Installing Central and Remote Sites
Step 1: Installing the WhatsUp Gold Central Site
Changing the Central Site configuration settings
Step 2: Configuring the firewall for Remote Site connections
Step 3: Installing the WhatsUp Gold Remote Site
Changing the Remote Site configuration settings
Step 4: Using Reports for WhatsUp Gold Distributed and MSP Edition
Workspace Reports: learning about the Central/Remote Workspace Reports
Adding Remote/Central workspace reports to your Home Workspace
Using the Remote/Central workspace reports
Moving and removing Remote/Central workspace reports
Managing Workspace Views
Full Reports: learning about the Central/Remote Full Reports
Using the Remote Site full reports
Step 5: Using the Ipswitch Dashboard Screen Manager application
Creating and modifying user accounts
Troubleshooting and Maintenance
Troubleshooting your network
Maintaining the Database
Using the database backup and restore backup utility
About the database tools
Database Performance Tool
Database Tools Table Maintenance
Recovering from a "Version Mismatch" error
Task Tray Application fails on Windows Vista
Connecting to a Remote Desktop
WhatsUp Gold engine message
Troubleshooting SNMP and WMI connections
Re-enabling the Telnet protocol handler
Passive Monitor payload limitation
Restarting the WhatsUp Gold services from the command line
Recommended SMS modems and troubleshooting tips
Uninstalling Ipswitch WhatsUp Gold v12
About the Dashboard Screen Manager
Ipswitch Dashboard Screen Manager overview
How does the Dashboard Screen Manager work?
Installing the Dashboard Screen Manager
Opening the Dashboard Screen Manager
Configuring a Dashboard Screen Manager playlist
Using the SNMP API
Example scripts using the SNMP API
Troubleshooting the SNMP API
Help for Available Plug-ins
Using WhatsUp Gold NetFlow Monitor
Welcome to WhatsUp Gold NetFlow Monitor
WhatsUp Gold NetFlow Monitor Overview
What is NetFlow?
How does NetFlow Monitor work?
Supported versions
System requirements
Configuring WhatsUp Gold NetFlow Monitor
Determining which NetFlow sources to monitor
Configuring NetFlow sources
Monitoring traffic on non-standard ports
Configuring data roll-up intervals
Managing users and user rights
Setting the logging level
Backing up and restoring the NetFlow Monitor databases
Using the database backup and restore backup utility for NetFlow Monitor
Stopping or restarting the collector
Using NetFlow Groups
Navigating WhatsUp Gold NetFlow Monitor
About the NetFlow Home page
About NetFlow Monitor database and service icons
Using the NetFlow Home page right-click menu
Searching reports for specific host names
Using NetFlow reports
About the Reports tab
About the Interface Details report
General view
Managing report views
Selecting an interface
Filtering data in a view
Filtering by date and time
About the Report Zoom Tool
Filtering by traffic direction
Filtering by keywords
Filtering by drilling-down
About the Interface Overview report
Filtering report data
Filtering by date and time
About the NetFlow Log
Filtering report data
Filtering by date and time
Filtering by severity level
Exporting report data
About the NetFlow Bandwidth Usage report
Selecting an interface
Filtering report data
Filtering by date and time
Filtering by traffic direction
Using workspace reports
Understanding NetFlow Monitor workspace reports
NetFlow workspace report types
Navigating workspace reports
Using the workspace report menu
Using links in NetFlow workspace reports
Using zoom controls on line graphs
Using informational tooltips
Configuring workspace reports
Filtering NetFlow Monitor workspace reports in WhatsUp Gold
Exporting workspace report data
Configuring the export settings
Linking to NetFlow Monitor reports from WhatsUp Gold workspace reports
Using WhatsUp Gold VoIP Monitor
About WhatsUp Gold VoIP Monitor
About Cisco IP SLA features in the WhatsUp Gold VoIP Monitor plug-in
Configuring WhatsUp Gold VoIP Source and Destination Devices
Configuring Cisco devices for IP SLA VoIP UDP Jitter operations
To enable the IP SLAs Responder on the destination device
Installing and Configuring WhatsUp Gold VoIP Monitor
Configuring VoIP Monitor
Refreshing the WhatsUp Gold license for the VoIP Monitor
Using WhatsUp Gold VoIP Monitor
Using the VoIP performance monitor features and reports
About the VoIP performance monitor reports
About the VoIP custom performance monitor reports
Enabling and disabling VoIP performance monitors
Adding users to VoIP workspace reports
About the VoIP active monitor
To set the VoIP MOS threshold options
To set the VoIP MOS settings
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