Contents

WhatsUp Gold Overview Welcome to Ipswitch WhatsUp Gold v15 WhatsUp Gold editions New in Ipswitch WhatsUp Gold v15 Sending feedback Finding more information and updates Getting Familar with WhatsUp Gold Using the WhatsUp Gold Web Interface Accessing the web interface About the WhatsUp Gold web interface Organizing Devices, Device Groups, and Maps with drag-and-drop About the Task Tray and Desktop Actions icons Using the WhatsUp Gold Console About the console About the Task Tray and Desktop Actions icons Using WhatsUp Gold Mobile Access About WhatsUp Gold Mobile Access Mobile Access supported browsers Managing WhatsUp Gold Mobile Access Accessing WhatsUp Gold from a mobile device Navigating and using the WhatsUp Gold Mobile Access home screen Using Mobile Access Device List Using Mobile Access Reports Using Mobile Access Favorites Using Mobile Access Preferences Copyright notice Devices Discovery Console Learning about the Discovery Console Discovering network devices Preparing devices for discovery Preparing WhatsUp Gold for discovery Configuring and running discovery Configure discovery settings Using SNMP Smart Scan Using IP Range Scan Using Hosts File Scan Using Layer 2 Scan Using VMware Scan Running discovery Viewing progress summary information Viewing device discovery information Adding discovered devices to WhatsUp Gold Configuring scheduled discovery Configuring discovery results email settings Viewing Device Information tab Viewing scheduled discoveries Saving discovery results Using saved discovery results Using Device Roles Configuring device role settings Configuring device role identification settings Using the percent variables in the Discovery Console Managing device roles Creating new roles Duplicating device roles Modifying device roles Enabling or disabling device roles Restoring a device role to its original settings Deleting device roles Using Devices Viewing devices in WhatsUp Gold About device icons Using Credentials Searching for devices Understanding group access and user rights for Find Device Searching for devices with interface traffic Using Device Groups Using device groups Creating device groups Configuring Dynamic Groups Dynamic Group examples Using the Dynamic Group builder Using Maps Using the Map View About Map View device limitations Managing devices Learning about devices Adding a single new device to WhatsUp Gold Setting Advanced device discovery settings Changing a device name Changing a device IP address Adding additional network interfaces to a device Adding notes to a device Using device types Copying a device Moving a device Deleting a device Cloning a device Cloning a device using drag-n-drop Changing the cloned Device Properties Polling overview Changing how you poll devices Using Maintenance mode Changing the device polling frequency Stopping and starting monitor polling Dependencies overview Setting Dependencies Viewing Dependencies Using Acknowledgements Acknowledging a State Change Accessing a remote desktop to view and manage devices Configuring multiple devices with the Bulk Field Change feature Understanding Web Alarms Using Device Properties Working with Device Properties Using Device Properties - Summary Using Device Properties - General Device Properties - Performance Monitors Using Device Properties - Active Monitors Using Device Properties - Passive Monitors Using Device Properties - Actions Using Device Properties - Credentials Using Device Properties - Polling Using Device Properties - Virtualization Using Device Properties - Notes Using Device Properties - Custom Links Using Device Properties - Attributes Using the DeviceIdentifier attribute Using Device Property - Menus Using WhatsConfigured Device Properties - Tasks Using Network Tools Using the Ping tool Using the Traceroute tool Using the Lookup tool Using the Telnet tool Using the SNMP MIB Walker Using the SNMP MIB Explorer Using the MAC Address Tool Using the Web Performance Monitor Using the Web Task Manager Setting up Web Task Manager device credentials How To example: Using the Web Task Manager - Process tab Using the Web Task Manager - Performance tab Using the Web Task Manager - Interfaces tab Monitoring Devices Using Active Monitors Active Monitors overview About the Active Monitor Library Selecting an Active Monitor Type Configuring Active Monitors Adding and editing a Domain Service (DNS) Monitor Adding and editing an NT Service Monitor Adding and editing a Ping Monitor Adding and editing a SNMP Active Monitor Selecting an object in the MIB Tree Example: Monitoring Network Printer Toner Levels Example: Monitoring TCP Connections Established for a Device Adding and editing an SSH Active Monitor Adding and editing a TCPIP Monitor Types of TCP/IP monitors Using the Rules Expression Editor Script Syntax Script Syntax: Expect=Keyword Script Syntax: Send=Keyword Script Syntax: SimpleExpect Keyword Script Syntax: Flow Control Keywords Send to Disconnect Examples Regular Expression Syntax Text String Example Adding and editing a Telnet Monitor Using telnet to determine "Expect on Connect" string Adding and editing a Temperature Monitor Adding and editing a WAP Radio Monitor Using Premium Active Monitors Adding and editing an APC UPS Monitor Monitoring mail servers Adding and editing an Email Monitor Example: Email Monitor Monitoring a Microsoft Exchange Server Getting Started with Exchange Monitors Adding and Editing an Exchange Monitor Exchange Roles and Performance Monitoring Exchange Services Example: Exchange Server monitor Monitoring Microsoft Exchange 2003 Servers Getting Started with Exchange 2003 Monitors Adding and Editing an Exchange 2003 Monitor Exchange 2003 parameters Exchange 2003 services Example: Exchange Server 2003 Monitor Adding and editing a Fan Monitor Adding and editing a File Properties Monitor About file checksum Adding and editing a Folder Monitor Adding and editing an FTP Monitor Adding and editing an HTTP Content Monitor Example: Monitoring and alerting on web page content Adding and editing a Network Statistics Monitor Example: Using a Network Statistics Monitor to check for IP data received and discarded Adding and editing a Power Supply Monitor Adding and editing a Printer Monitor Adding and editing a Process Monitor Example: Using the Process Monitor to check for antivirus software Adding and editing a SQL Server Monitor Getting Started with SQL Server Monitors SQL Server Parameters SQL Server Services Example: SQL Server Monitor Adding and editing a SQL Query Monitor Adding and Editing a WMI Monitor How to use WMI Monitors Example: WMI Monitor Adding and editing a VoIP Monitor Adding and editing an Active Script Active Monitor Assigning active monitors Assigning a monitor from Device Properties Assigning a monitor to multiple devices Removing and deleting active monitors Disabling an active monitor Removing an active monitor About critical active monitors Configuring a critical polling path Group and Device active monitor reports Passive Monitor Library Passive monitors overview Passive Monitor Icon Using the Passive Monitor Library Understanding Passive Monitor Listeners Configuring the SNMP Trap Listener Configuring the Syslog Listener Configuring the Windows Event Log Listener Configuring passive monitors Using the Trap Definition Import Tool Using the Passive Monitor Library Adding and Editing a SNMP Trap Monitor Adding and Editing a Syslog Monitor Adding and Editing a Windows Event Log Monitor Using the Any Passive Monitor Assigning passive monitors Group and device passive monitor reports Using Performance Monitors Performance monitors overview Using the Performance Monitor Library Working with Performance Monitors Adding and editing an SNMP Performance Monitor Adding and editing an SSH Performance Monitor Adding and editing an Active Script Performance Monitor Adding and editing a WMI Performance Monitor Enabling global performance monitors Enabling a global performance monitor on a single device Enabling a global performance monitor on multiple devices Configuring the CPU monitor collection settings Configuring the disk monitor collection settings Configuring the interface monitor collection settings Configuring the memory monitor collection settings Configuring the ping monitor collection settings Enabling SNMP on Windows devices Custom Peformance Monitors Creating global custom performance monitors Creating global SNMP performance monitors Creating global WMI performance monitors Adding and Editing an APC UPS Performance Monitor Creating global SSH performance monitors Creating device-specific custom performance monitors Creating device-specific SNMP performance monitors Creating device-specific WMI performance monitors Creating device-specific APC UPS performance monitors Creating device-specific Printer performance monitors Creating device-specific SSH performance monitors Example: monitoring router bandwidth Example: troubleshooting a slow network connection Using the Active Script Performance Monitor Using Actions Actions overview Managing Action Strategies About the Action Library Selecting an Action Type Configuring an action Adding and editing an Active Script Action Adding and editing a Beeper Action Adding and editing a Log to Text File Action Adding and editing a Pager Action Adding and editing a Program Action Adding and editing a SMS Action Configuring an SMS Action on the web Adding and editing a SMS Direct Action Adding and editing a SSH Action Adding and editing a Syslog Action Adding and editing a Text-To-Speech Action Adding and Editing a VMware Action Using the Email Action Adding and editing an Email Action Adding and editing a SNMP Set Action Adding and editing a Sound Action Adding and editing a Service Restart Action Adding and Editing a Web Alarm Action The Web Alarm popup window Enabling and disabling Web Alarms Accessing Web Alarms on the web interface Adding and Editing a Windows Event Log Action Using the WinPopup Action About Percent Variables Percent Variables Testing an action Assigning an action Assigning an action to a device Assigning an action to an active monitor Assigning an action to a passive monitor Removing an action Removing an action from a device Removing an action from an active monitor Removing an action from a passive monitor Creating a Blackout Period Action Policies Creating an action policy Assigning an Action Policy to a Device Adding and Editing an Action Policy Configuring an implicit action policy Example: getting an Email alert when the Web server fails Using Scripting Actions Adding and editing an Active Script Action Home Understanding and using dashboards Learning about dashboards Overview of dashboard report categories Adding dashboard reports to a dashboard view Searching for dashboard reports Working with dashboard views Changing dashboard content Using the dashboard report menu Configuring a dashboard report Moving dashboard reports within a dashboard view Navigating dashboard views Types of dashboards About types of dashboards Home Dashboard Device Status dashboard Top 10 Dashboard Using Favorites Using the Favorites toolbar Adding Favorites Editing Favorites Dashboard reports CPU Utilization reports CPU Utilization dashboard reports CPU Utilization Last X hours/days (Single Device) CPU Utilization Last X hours/days (Specific CPU) Last Polled CPU Utilization (Specific CPU) Last Polled CPU Utilization (Single Device) Top 10: CPU Utilization Custom Performance Monitor reports Custom Performance Monitor dashboard reports Custom Performance Monitor Values Last X hours/days (Single Device) Custom Performance Monitor Values Last X hours/days (Specific Monitor) Last Polled Custom Performance Monitor Values (Single Device) Custom Performance Monitor Top 10 (Specific Monitor) Threshold: Custom Performance Monitor Disk Utilization reports Disk Utilization dashboard reports Disk Utilization Last X hours/days (Single Device) Disk Free Space Last X hours/days (Specific Disk) Disk Utilization Last X hours/days (Specific Disk) Disk Utilization Last Polled Value (Specific Disk) Disk Utilization: Last Polled Values (Single Device) Threshold: Disk Utilization Threshold: Disk Free Space Top 10: Disk Utilization Flow Monitor reports General Flow Monitor dashboard reports Flow: Archive Database Size Flow: Database Size Flow: Flow Interface Flow: Flow Source Flow: Source List Interface Troubleshooting dashboard reports Flow Monitor: Top Senders with Most Conversation Partners Flow Monitor: Top Senders Flow Monitor: Top Senders with Most Failed Connections Interface Traffic dashboard reports Flow: Incoming Interface Traffic Flow: Incoming Interface Utilization Flow: Interface Traffic Flow: Outgoing Interface Traffic Flow: Outgoing Interface Utilization Interface Details dashboard reports Flow Monitor: Top Sender Domains Flow Monitor: Top Sender Groups Flow Monitor: Top Sender TLD Flow: Top Types of Service General reports General dashboard reports General: Custom Links General: Database Size General: Database Table Usage General: Device Active Monitor States General: Device Attributes General: Device Custom Links General: Device Dependencies General: Device Notes General: Device Performance Monitor Summary General: SNMP Details General: Device Status General: Device Toolbar General: Free Form Text/HTML General: Group Status General: Interface Details General: Map View General: Monitors Applied General: Search Knowledge Base General: Summary Counts General: Web User Activity Log Interface Errors and Discards reports Interface Errors and Discards dashboard reports Interface Discards Last X hours/days (Single Device) Interface Discards Last X hours/days (Specific Interface) Interface Errors Last X hours/days (Single Device) Interface Errors Last X hours/days (Specific Interface) Interface Errors and Discards - Last Polled Values (Single Device) Interface Errors and Discards: Top X by Number of Discards Interface Errors and Discards:Top X by Number of Errors Interface Utilization reports Interface Utilization dashboard reports Interface Utilization: Interface Traffic Last X hours/days (Single Device) Interface Utilization (Specific Interface Traffic) Interface Utilization Last X hours/days (Single Device) Interface Utilization Last X hours/days (Specific Interface Utilization) Last Polled Interface Utilization Value (Specific Interface) Last Polled Interface Utilization Values (Single Device) Threshold: Interface Utilization Top 10 by Interface Utilization Top 10 by Interface Traffic Threshold: Interface Traffic Inventory reports Inventory dashboard reports Inventory: Total Actions Applied by Type Inventory: Active Monitors Applied by Type Inventory: Total Devices by Type Inventory: Devices with Specific Attribute Inventory: Total Passive Monitors by Type Inventory: Total Performance Monitors by Type Memory Utilization reports Memory Utilization dashboard reports Memory Utilization Last X hours/days (Single Device) Memory Utilization Last X hours/days (Specific Aspect) Last Polled Memory Utilization (Specific Aspect) Last Polled Memory Utilization (Single Device) Threshold: Memory Utilization Top 10: Memory Utilization Performance-Historic reports Performance-Historic dashboard reports CPU Utilization Last X hours/days (Single Device) CPU Utilization Last X hours/days (Specific CPU) Custom Performance Monitor Values Last X hours/days (Single Device) Custom Performance Monitor Values Last X hours/days (Specific Monitor) Disk Free Space Last X hours/days (Specific Disk) Disk Utilization Last X hours/days (Single Device) Disk Utilization Last X hours/days (Specific Disk) Interface Discards Last X hours/days (Single Device) Interface Discards Last X hours/days (Specific Interface) Interface Errors Last X hours/days (Single Device) Interface Errors Last X hours/days (Specific Interface) Interface Utilization: Interface Traffic Last X hours/days (Single Device) Interface Utilization (Specific Interface Traffic) Interface Utilization Last X hours/days (Single Device) Interface Utilization Last X hours/days (Specific Interface Utilization) Memory Utilization Last X hours/days (Single Device) Memory Utilization Last X hours/days (Specific Aspect) Ping Availability Last X hours/days (Single Device) Ping Response Time Last X hours/days (Single Device) Performance-Last Poll reports Performance-Last Poll dashboard reports Last Polled CPU Utilization (Single Device) Last Polled CPU Utilization (Specific CPU) Last Polled Custom Performance Monitor Values (Single Device) Last Polled Custom Performance Monitor Values (Specific Monitor) Disk Utilization: Last Polled Values (Single Device) Disk Utilization Last Polled Value (Specific Disk) Interface Errors and Discards - Last Polled Values (Single Device) Last Polled Interface Utilization Values (Single Device) Last Polled Interface Utilization Value (Specific Interface) Last Polled Memory Utilization (Single Device) Last Polled Memory Utilization (Specific Aspect) Performance: Last Polled Ping Response Time (Specific Interface) Ping Availability and Response Time reports Ping Availability and Response Time dashboard reports Threshold: Ping Availability Threshold: Ping Packet Loss Threshold: Ping Response Time Ping Availability Last X hours/days (Single Device) Ping Response Time Last X hours/days (Single Device) Performance: Last Polled Ping Response Time (Specific Interface) Top 10: Ping Availability Top 10: Ping Packet Loss Top 10: Ping Response Time Problem Areas reports Problem Areas dashboard reports Problem Areas: Actions Fired in the Last X Hours Problem Areas: All Completely Down Devices Problem Areas: All Down Interfaces Problem Areas: Device Group Mini Status Problem Areas: Devices with Down Active Monitors Problem Areas: Devices with Down Critical Monitors Problem Areas: General Error Log General: Summary Counts Problem Areas: Tail of Action Activity Log Problem Areas: Tail of Passive Monitor Error Log Problem Areas: Tail of SNMP Trap Log Problem Areas: Tail of State Change Log Problem Areas: Tail of Syslog Problem Areas: Tail of Windows Event Log Problem Areas: Unacknowledged Devices Problem Areas: Web Alarms Problem Areas Specific Device Problem Areas Specific Device: Down Active Monitors Problem Areas Specific Device: Device Down Interfaces Problem Areas Specific Device: Tail of Action Activity Log Problem Areas Specific Device: Tail of Passive Monitor Error Log Problem Areas Specific Device: Tail of SNMP Trap Log Problem Areas Specific Device: Tail of State Change Log Problem Areas Specific Device: Tail of Syslog Problem Areas Specific Device: Tail of Windows Event Log Problem Areas Specific Device: Web Alarms Remote/Central reports Remote/Central dashboard reports Remote Reports: Remote Group List Remote Reports: Remote Sites Remote Reports: Remote Sites Overview Remote Reports: Tail of Remote Site Log dashboard report Remote Reports: Active Monitor States Remote Reports: Device Status Remote Reports: Monitor Status Remote Reports: Summary Counts Remote Reports: Tail of Action Activity Log dashboard report Remote Reports: Top 10 Ping Response Time Remote Report: Top 10 Ping Response Time over 1ms Remote Reports: Top 10 Ping Packet Loss Remote Reports: Top 10 Ping by Packet Loss over 50% Remote Reports: Top 10 CPU by Utilization Remote Reports: Top 10 CPU by Utilization over 80% dashboard report Remote Reports: Top 10 Memory by Utilization dashboard report Remote Reports: Top 10 Memory by Utilization over 80% dashboard report Remote Reports: Top 10 Disk Utilization dashboard report Remote Reports: Top 10 Disk Utilization over 80% dashboard report Remote Reports: Top 10 Disk Free Space dashboard report Remote Reports: Top 10 Disk Free Space Over 1024 MB dashboard report Remote Reports: Top 10 Interface Utilization dashboard report Remote Reports: Top 10 Interface Utilization Over 80% dashboard report Remote Reports: Top 10 Interface Traffic Utilization Over 80% dashboard report Remote Reports: Top 10 Interface with Traffic Over 50 Kbps dashboard report Remote Reports: Top 10 Custom Performance Monitor dashboard report Remote Reports: Top 10 Custom Performance Monitor with Threshold dashboard report Remote Reports: Top 10 Ping Availability dashboard report Remote Reports: Top 10 Ping Availability Over 50% Split Second Graph reports Split Second Graph dashboard reports Using Split Second Graph dashboard reports Split Second Graph: CPU dashboard report Split Second Graph: CPU Gauge dashboard report Split Second Graph: Disk dashboard report Split Second Graph: Interface dashboard report Split Second Graph: Memory dashboard report Split Second Graph: Performance Monitor dashboard report Split Second Graph: Ping dashboard report Split Second Graph: Ping Gauge dashboard report Split Second Graph: Task Manager CPU dashboard report Split Second Graph: Task Manager CPU Bar dashboard report Split Second Graph: Task Manager Memory dashboard report Split Second Graph: Task Manager Memory Bar dashboard report Threshold reports Threshold dashboard reports Threshold: CPU Utilization Threshold: Custom Performance Monitor Threshold: Disk Free Space Threshold: Disk Utilization Threshold: Interface Traffic Threshold: Interface Utilization Threshold: Memory Utilization Threshold: Ping Availability Threshold: Ping Packet Loss Threshold: Ping Response Time Top 10 reports Top 10 dashboard reports Top 10: CPU Utilization Custom Performance Monitor Top 10 (Specific Monitor) Top 10: Disk Free Space Top 10: Disk Utilization Interface Errors and Discards: Top X by Number of Discards Interface Errors and Discards:Top X by Number of Errors Top 10 by Interface Traffic Top 10 by Interface Utilization Top 10: Memory Utilization Top 10: Ping Availability Top 10: Ping Packet Loss Top 10: Ping Response Time Virtualization reports Virtualization: Virtual Host List Virtualization: Virtual Machine Current CPU Utilization Virtualization: Virtual Machine Current Disk Utilization Virtualization: Virtual Machine Current Interface Utilization Virtualization: Virtual Machine Current Memory Utilization Virtualization: Virtual Server Virtualization: Virtual Server Attributes Virtualization: WhatsVirtual Events Wireless reports Wireless dashboard reports Wireless: Wireless Active Clients Wireless: Wireless Details Wireless: Wireless Errors Wireless: Last 10 Syslog Messages ELM reports Event Log Management (ELM) Reports in WhatsUp Gold Overview Event Log Management (ELM): Summary Reports Event Log Management (ELM): Alarm Reports Monitoring Working with monitor reports Viewing device reports Viewing group reports Changing the report date range Using Business Hours settings in monitor reports Viewing real-time data in monitor reports About report refresh intervals Changing the date range Using the Zoom tool Using paging options Changing preferences Using the WhatsUp Gold toolbar buttons Configuring monitor report charts Resizing and sorting report columns Disabling Instant Info popups Understanding the Graph Types Using Favorites Using the Favorites toolbar Adding Favorites Editing Favorites Using WhatsUp Gold monitor reports List of reports and logs Learning about monitor reports Device Properties - Performance Monitors Using the Performance Monitor Library Scheduling reports Exporting reports and logs Emailing reports and logs Printing reports and logs Viewing scheduled reports Performance monitor reports Learning about performance monitors CPU Utilization Disk Utilization Memory Utilization Custom Network monitor reports Learning about network monitors Interface Utilization Interface Traffic Ping Response Time Ping Availability Interface Discards Interface Errors Using Device monitor reports Learning about Device monitors Active Monitor Availability Active Monitor Outages Device Uptime Device Health State Change Acknowledgment State Change Timeline Top 10 Dashboard Logs Working with logs Learning about Logs Selecting a device to view logs Changing the report or log date range Changing the date range Using paging options Navigating between logs Printing reports and logs Using the WhatsUp Gold toolbar buttons Using Manage Web Server Managing Action Policies Viewing payload details Changing preferences Using WhatsUp Gold System Logs Action Log Error Logs General Error Log Passive Monitor Error Log Performance Monitor Error Log SNMP Trap Log Syslog Windows Event Log Activity Log Scheduled Report Log Recurring Action Log Web User Activity Log WhatsVirtual Event Log Using WhatsUp Gold Group / Device Logs Actions Applied Blackout Summary Log Monitors Applied Quarterly Availability Summary State Summary Alert Center Alert Center options Learning about Alert Center Using the Alerts Home page Using the Threshold Library Using Notification Policies Using the Notification Library Using Running Notification Policies Using the Items Report Using the Log Report Using Email Notification Message Settings Using Data Export Settings Using Record Maintenance Working with Alert Center reports Using Alert Center reports Filtering the Items Report Using the Item History report Updating Alert Center items A note about notifications Understanding resolving items - examples Filtering the Log Report Configuring Alert Center records to expire Using the Alerts Home reports Using the Performance CPU threshold report Using the Performance Custom threshold report Using the Performance Disk threshold report Using the Performance Interface threshold report Using the Interface Errors and Discards threshold report Using the Performance Memory threshold report Using the Performance Ping Availability threshold report Using the Ping Response Time threshold report Using the SNMP Trap threshold report Using the Syslog threshold report Using the Windows Event Log threshold report Using the Flow Monitor Conversation Partners threshold report Using the Flow Monitor Custom threshold report Using the Flow Monitor Failed Connections threshold report Flow Monitor Interface Traffic threshold report Using the Flow Monitor Top Sender/Receiver threshold report Using the Blackout Summary threshold report Using the WhatsUp Health threshold report Failover threshold report Using the WhatsConfigured Threshold report Configuring notifications Using Alert Center and actions Alert Center Percent Variables Using Alert Center Notification Policy options Configuring a notification policy Configuring an Alert Center email notification Configuring an Alert Center SMS Direct notification Configuring an Alert Center SMS Action notification Configuring email notification message settings Stopping a running notification policy Using the Email Action Using the SMS Direct Action Using the SMS Action Configuring thresholds Configuring Alert Center thresholds Selecting threshold devices Configuring performance thresholds Configuring performance thresholds Configuring a CPU utilization threshold Configuring a custom performance monitor threshold Configuring a disk utilization threshold Configuring an interface utilization threshold Configuring an interface errors and discards threshold Configuring a memory utilization threshold Configuring a ping availability threshold Configuring a ping response time threshold Configuring passive thresholds Configuring passive thresholds Configuring an SNMP trap threshold Configuring a Syslog threshold Configuring a Windows Event Log threshold Configuring Flow Monitor thresholds Configuring Flow Monitor thresholds Selecting Flow Monitor threshold hosts Configuring a conversation partners threshold Configuring a Flow Monitor Custom Threshold Configuring a failed connections threshold Configuring a Flow Monitor Interface Traffic threshold Configuring a top sender/receiver threshold Configuring system thresholds Configuring system thresholds Configuring a Blackout Summary threshold Configuring a VMware threshold Configuring a Failover threshold Configuring a WhatsUp Health threshold Changing how long report data is stored Custom Peformance Monitors Creating global custom performance monitors Creating device-specific custom performance monitors Admin Using WhatsUp Gold Admin features Using Admin features Home Using Admin Console Opening NM Console from the Web interface Libraries Using the Monitor Library Using the Credentials Library Selecting a credential type Adding and editing a new SNMP v1 credential Adding and editing a new SNMP v2 credential Adding and editing a new SNMP v3 credential Adding and editing a new Windows credential Adding and editing a new ADO credential Adding and editing a new Telnet credential Adding and Editing a New SSH Credential Adding and editing a new VMware credential Scheduled Adding and editing a Recurring Action Scheduling Scheduling a Recurring Action Scheduling maintenance Using Admin Scheduled features System Administration Managing WhatsUp Gold server options Using the SNMP MIB Manager Using the SNMP MIB Manager to troubleshoot MIB files Setting LDAP credentials Test LDAP credentials Browse Active Directory Translation Groups About the Language Library Managing users and groups Managing Users About user rights Adding and editing user accounts Adding and editing user groups About device group access rights Enabling device group access rights Assigning group access rights Propagating group access rights to subgroups Determining the highest right Understanding device group access rights and user access rights About group access rights and users' home groups About group access rights and dynamic device groups Options Configuring Email settings Changing preferences Managing dashboard views Using the Program Options Enabling the polling engine Enabling actions Enabling performance monitors Enabling WhatsVirtual event collection Enabling the Ping Throttle Enabling the SNMP Trap Listener Enabling the Windows Event Log listener Enabling the Syslog listener Enabling FIPS 140-2 mode About operating WhatsUp Gold in FIPS 140-2 mode About the WhatsUp Gold default SSL certificates Changing the device state colors or icons Passive Monitor Listeners Changing how long report data is stored Selecting a display font Changing clock/regional preferences Changing the date and time format Using the WhatsUp Services Controller Managing Services using the WhatsUp Services Controller Using SNMP Features SNMP overview Enabling SNMP on Windows devices Monitoring an SNMP Service About the SNMP Agent or Manager About the SNMP Management Information Base About SNMP Object Names and Identifiers Using the SNMP MIB Manager Using the SNMP MIB Manager to troubleshoot MIB files About the SNMP operations Using a custom name for SNMP device interfaces Configuring a custom name (ifAlias) for an SNMP device interface About SNMP Security Using the Trap Definition Import Tool Extending WhatsUp Gold with custom scripting Extending WhatsUp Gold with scripting Scripting Active Monitors Using the Context object with Active Monitors Example Active Script Active Monitors Monitoring printer ink level and utilization Alert when temperature exceeds or drops out of range Determine invalid user account activity Monitor bandwidth utilization on an interface Monitor an SNMP agent running on a non standard port Monitor for unknown MAC addresses Scripting Performance Monitors Using the Context object with Performance Monitors Example Active Script Performance Monitors Graphing printer ink level utilization Poll a reference variable and perform a calculation Graph a temperature monitor Use SNMP GetNext. Poll multiple reference variables Scripting Actions Using the Context object with Actions Example Active Script Actions Post device status to Twitter Acknowledge all devices Using the SNMP API CoreAsp.SnmpRqst CoreAsp.ComResult CoreAsp.ComSnmpResponse Example scripts using the SNMP API Troubleshooting the SNMP API Troubleshooting and Maintenance Troubleshooting your network Maintaining the Database About the database tools Database Performance Tool Database Tools Table Maintenance Recovering from a "Version Mismatch" error Task Tray Application fails on Windows Vista Co-located SQL Server and WhatsUp Gold server clocks must be synchronized Connecting to a Remote Desktop WhatsUp Gold engine message Troubleshooting SNMP and WMI connections Passive Monitor payload limitation Receiving entries in the SNMP Trap Log Recommended SMS modems and troubleshooting tips Uninstalling Ipswitch WhatsUp Gold Using WhatsUp Gold Flow Monitor Flow Monitor Overview Welcome to WhatsUp Gold Flow Monitor What is Flow Monitor? How does Flow Monitor work? System requirements Preparing network devices Determining which network devices to monitor Manually configuring devices to export flow data to Flow Monitor Configuring sFlow enabled devices to export flow data to Flow Monitor About Flexible NetFlow Configuring Flexible NetFlow on a Cisco device About Network Based Application Recognition (NBAR) Configuring NBAR on a Cisco device About CBQoS Configuring CBQoS on a Cisco device Viewing potential Flow Monitor sources Using Flow Monitor to Configure Cisco NetFlow Devices Managing Flow Sources About Flow Sources Configuring Flow Monitor to listen for NetFlow data Creating flow sources Managing Flow Monitor Settings Configure Flow Monitor to listen for NetFlow data Setting the logging level Data retention strategy and tuning Configuring data retention settings Configuring Applications Monitoring traffic on non-standard ports Configuring Flow Groups Using Flow Groups Configuring Type of Service Managing unclassified traffic Classifying traffic that is considered unclassified Configuring Data Export Settings Maintaining Flow Databases Stopping or restarting the collector Backing up and restoring the Flow Monitor databases Using the database backup and restore backup utility for Flow Monitor Managing users and user rights Using Flow Monitor reports About the Flow Monitor Reports group About the Interface Details report General view Managing report views Selecting an interface Filtering data in a view Filtering by date and time Filtering by traffic direction Filtering by keywords Filtering by drilling-down Interface Details - Options About the NBAR and CBQoS Reports Using Scheduled Reports: printing, exporting, and emailing reports Using Flow Monitor dashboard reports Understanding Flow Monitor dashboard reports Flow Monitor dashboard report types Navigating dashboard reports Using the dashboard report menu Using links in Flow Monitor dashboard reports Using zoom controls on line graphs Using informational tooltips Configuring dashboard reports Filtering Flow Monitor dashboard reports in WhatsUp Gold Exporting dashboard report data Configuring export settings Linking to Flow Monitor reports from WhatsUp Gold dashboard reports Using WhatsUp Gold VoIP Monitor About WhatsUp Gold VoIP Monitor About Cisco IP SLA features in the WhatsUp Gold VoIP Monitor plug-in Configuring WhatsUp Gold VoIP Source and Destination Devices Configuring Cisco devices for IP SLA VoIP UDP Jitter operations Enabling the IP SLAs Responder on the Destination Device Installing and Configuring WhatsUp Gold VoIP Monitor Configuring VoIP Refreshing the WhatsUp Gold License for VoIP Monitor Using WhatsUp Gold VoIP Monitor Using the VoIP Performance Monitor Features and Reports VoIP Performance Monitor Reports VoIP Custom Performance Monitor Reports Enabling and Disabling VoIP Performance Monitors Adding Users to VoIP Dashboard Reports Setting Up the VoIP Active Monitor To set the VoIP MOS threshold options Configuring Actions for the VoIP Monitor For more information and updates Using WhatsVirtual Welcome Welcome to Ipswitch WhatsVirtual Using WhatsVirtual STEP 1: Purchase and enable the WhatsVirtual license STEP 2: Create Credentials and Perform Discovery Editing Device Role settings Setting the scan type Creating credentials Enabling credentials Setting the Scan Advanced Settings Running the discovery scan Viewing discovery output STEP 3: Manage and monitor virtual devices Performance monitors Actions on virtual machines vCenter server event collection Configuring a VMware threshold from the Alert Center Manually assigning a VMware server role to a device STEP 4: View the WhatsVirtual maps STEP 5: View the WhatsVirtual reports Other Plugins Using WhatsConfigured Welcome to WhatsConfigured What is WhatsConfigured? Finding more information and updates Sending feedback Accessing WhatsConfigured Features in WhatsUp Gold Finding WhatsConfigured on Device Properties Finding WhatsConfigured thresholds in Alert Center Using WhatsConfigured reports About the WhatsConfigured Task Log Using Task Scripts About Task Scripts Using the WhatsConfigured Task Script Library New/Edit WhatsConfigured Task Script Import WhatsConfigured Task Script Configuring custom task scripts Using Tasks About Tasks About the WhatsConfigured Task Library Select Task Type New/Edit WhatsConfigured Scheduled Task Configuring scheduled tasks New/Edit Password Task Configuring password tasks Adding credentials to a device Changing a device's credentials Removing credentials from a device Assigning a task to a device Viewing Task results Using Policies About Policies About the Policy Library Configuring a WhatsConfigured Policy Auditing a Policy Archive Policy Audit Using Archive Search About Archive Search Performing an archive search View Configuration Archive Configuration Archive Search Result About Device Properties - Tasks Using Device Properties - Tasks Add Task to Device Restore Confirmation Using Alert Center with WhatsConfigured Assigning an Alert Center threshold to a task Managing the WhatsConfigured and TFTP services Starting, stopping and restarting WhatsConfigured services The WhatsConfigured Custom Script Language About the WhatsConfigured Custom Script Language Using WhatsConfigured Comments About WhatsConfigured comments Using WhatsConfigured Variables About variables Variable definitions Accessing protocol settings Using variables with WhatsConfigured templates Using reserved WhatsConfigured variable names Using WhatsConfigured Commands About commands About basic WhatsConfigured command syntax About strings and regular expressions in WhatsConfigured Storing WhatsConfigured command output in the WhatsUp Gold database Editing WhatsConfigured command output Using WhatsConfigured commands with queries About WhatsConfigured command layout WhatsConfigured script variables affecting command execution About WhatsConfigured command types @login @enable Device commands Low-level commands @connect @write @read Script Examples Example Scripts Task Status Using WhatsConnected WhatsConnected Task Log WUG Device Viewer Device Viewer - System Information Device Viewer - IP Address Information Device Viewer - Interface Information Device Viewer - Bridge Port Information Device Viewer - VLAN Information Device Viewer - Asset Information Device Viewer - Link Information Device Viewer - IP Route Information Device Viewer - Spanning Tree Protocol (STP) Information Device Viewer - ARP Cache Information Device Viewer - Forwarding Information Device Viewer - Protocol Profile Information Using ELM Reports Using Event Log Management (ELM) Reports in WhatsUp Gold Event Log Management (ELM) Reports in WhatsUp Gold Overview Using the Event Log Management (ELM) Configurator Event Log Management (ELM): Summary Reports Configuring Event Log Management (ELM) Summary Reports Event Log Management (ELM): Alarm Reports Configuring Event Log Management (ELM) Alarm Reports Event Log Management (ELM): Plugin Reports About the Dashboard Screen Manager Ipswitch Dashboard Screen Manager overview How does the Dashboard Screen Manager work? Installing the Dashboard Screen Manager Opening the Dashboard Screen Manager Configuring a Dashboard Screen Manager playlist Copyright notice